Environmental Health Complaints and the Ombudsman in Derbyshire Dales
Quick answer: To report unsafe or unhealthy housing conditions in Derbyshire Dales - such as damp, mould, vermin, broken heating or poor sanitation - contact the environmental health team at your local council. You can find the right council and its reporting route through GOV.UK: find your local council. Environmental health officers can inspect your home under the Housing Health and Safety Rating System (HHSRS) and, where a serious (Category 1) hazard is found, require your landlord to put it right under the Housing Act 2004.
Tenants and landlords in Derbyshire Dales are covered by the same statutory framework as the rest of England when it comes to environmental health complaints. This guide provides an overview of how to handle issues related to housing conditions that may affect your health or safety, including reporting hazards to the council's environmental health team and seeking assistance from the new Private Rented Sector Ombudsman (PRS Ombudsman) under the Renters' Rights Act 2025. This information is particularly relevant in light of recent changes aimed at protecting tenant welfare and ensuring safer living conditions.
The Housing Health and Safety Rating System (HHSRS) introduced by the Housing Act 2004 continues to be a important tool for identifying dangerous housing conditions that may harm residents' well-being. The Environmental Protection Act 1990 also plays a significant role in enforcing standards for noise pollution, waste management, and other environmental issues affecting residential areas.
What the Law Says
The Housing Health and Safety Rating System (HHSRS), as outlined in Part 1 of the Housing Act 2004, is designed to assess the risks posed by housing conditions. It identifies Category 1 hazards that are considered severe enough to require immediate attention from landlords or local authorities. These hazards include issues like damp and mould growth, poor hygiene, contamination, and structural defects.
The Environmental Protection Act 1990 provides additional statutory powers for local councils to address environmental health concerns in residential areas. This includes the ability to serve improvement notices to compel landlords or tenants to remedy hazardous conditions that affect public health and safety. Section 82 of this act helps local authorities, such as Derbyshire Dales Council, to take enforcement action when necessary.
How the Renters' Rights Act 2025 Changes This
The Renters' Rights Act 2025 introduces significant changes by establishing a new Private Rented Sector Ombudsman (PRS Ombudsman) designed specifically for disputes arising between private renters and their landlords. The PRS Ombudsman offers an alternative route to resolve complaints about environmental health issues that haven't been adequately addressed through other means, such as contacting the landlord directly or reporting hazards to Derbyshire Dales Council.
Under RRA 2025, tenants may be entitled to file a complaint with the PRS Ombudsman if they face persistent problems related to poor housing conditions and environmental health. The ombudsman can investigate complaints and provide recommendations for resolving disputes in a fair and impartial manner.
What This Means for Tenants in Derbyshire Dales
For tenants living in Derbyshire Dales, understanding the Housing Health and Safety Rating System (HHSRS) is important. Category 1 hazards identified through this system are serious health risks that must be addressed urgently by landlords or local authorities if not remedied voluntarily. Common issues include damp and mould growth, structural problems like loose roof tiles, unsafe gas appliances, and inadequate heating.
If you suspect your home has a Category 1 hazard. Contact the Derbyshire Dales environmental health team to report it formally. The council may then serve an improvement notice on the landlord requiring them to take action within a specified timeframe. Tenants should gather evidence such as photos or videos of the condition and keep records of all communications with their landlord regarding these issues.
Your Next Steps if You Need Help in Derbyshire Dales
If you require assistance addressing environmental health complaints. Your first step is to contact the Derbyshire Dales housing team directly via email or phone. They can provide guidance on how to report hazards effectively and advise you of your rights under local and national laws. Citizens Advice and Shelter also offer free advice services that can help tenants understand their options and deal with the complaint process more efficiently.
In some cases, it may be necessary to escalate issues beyond initial contacts with the landlord or council. The PRS Ombudsman is an independent body designed to mediate disputes between private renters and landlords who fail to resolve complaints through informal means. Tenants can check directly with Derbyshire Dales Council for specific guidance on filing a complaint with this ombudsman.
Common Mistakes to Avoid
Tenants often make the mistake of not reporting environmental health issues early enough, which can result in conditions worsening over time. Another common error is failing to document evidence properly, such as taking photos or keeping detailed records of communications with landlords about repairs and maintenance requests. Landlords may also overlook their responsibilities under the HHSRS by neglecting to address serious hazards promptly.
To avoid these pitfalls, tenants should report any suspected Category 1 hazards immediately and maintain thorough documentation throughout the complaint process. Landlords must ensure they comply with all statutory requirements for maintaining safe and healthy housing conditions.
When to Get Professional Advice
In cases where informal complaints don't lead to satisfactory outcomes, seeking professional advice from a regulated solicitor may be advisable. Legal experts can provide tailored guidance on specific tenant rights and help tenants understand the most effective strategies for pursuing their claims. However, many issues can often be resolved through free services like those offered by Citizens Advice or Shelter.
Before engaging legal representation, check with these organisations to determine if your case warrants professional intervention. Always hedge statements carefully when discussing potential outcomes, recognising that each situation is unique and requires individual assessment.
