Environmental Health Complaints and the Ombudsman in East Hertfordshire
Quick answer: To report unsafe or unhealthy housing conditions in East Hertfordshire - such as damp, mould, vermin, broken heating or poor sanitation - contact the environmental health team at your local council. You can find the right council and its reporting route through GOV.UK: find your local council. Environmental health officers can inspect your home under the Housing Health and Safety Rating System (HHSRS) and, where a serious (Category 1) hazard is found, require your landlord to put it right under the Housing Act 2004.
Tenants and landlords in East Hertfordshire are covered by the same statutory framework as the rest of England, including national laws that govern environmental health issues. This guide aims to clarify the legal rights and responsibilities of both tenants and landlords concerning environmental health complaints in East Hertfordshire. Understanding these rights is important for maintaining a safe living environment and resolving disputes effectively.
The topic of environmental health complaints has gained renewed importance as new regulations come into force, particularly with the Renters' Rights Act 2025 (RRA 2025), which introduces additional protections for tenants. The RRA 2025 enhances the role of the Private Rented Sector Ombudsman and provides clearer pathways for resolving disputes related to housing conditions.
What the Law Says
The Environmental Protection Act 1990, specifically Part I (Section 61), establishes the Housing Health and Safety Rating System (HHSRS) under the Housing Act 2004. The HHSRS identifies potential hazards in residential properties that may affect health or safety. These hazards are categorised into two levels: Category 1 and Category 2.
Category 1 hazards are deemed to have a serious impact on health, while Category 2 hazards pose a risk but are less severe. If an environmental hazard is classified as a Category 1 under the HHSRS, local authorities such as East Hertfordshire's Environmental Health team are required to take action to mitigate these risks.
How the Renters' Rights Act 2025 Changes This
The Renters' Rights Act 2025 introduces significant changes to how environmental health complaints are handled in the private rented sector. One of the key provisions is the establishment of a new Private Rented Sector Ombudsman (PRS Ombudsman). The PRS Ombudsman serves as an independent body that tenants can approach if they have unresolved issues with their landlord regarding housing conditions, including environmental health complaints.
Under the RRA 2025, the PRS Ombudsman has the authority to investigate and mediate disputes between landlords and tenants. This includes cases where a tenant reports a Category 1 hazard but is dissatisfied with the landlord's response or the actions taken by East Hertfordshire's Environmental Health team.
What This Means for Tenants in East Hertfordshire
Tenants in East Hertfordshire can use the Housing Health and Safety Rating System (HHSRS) to identify potential hazards in their living environment. If you suspect that your property has a Category 1 hazard, such as exposure to harmful substances or inadequate lighting, you should report this directly to East Hertfordshire's Environmental Health team.
The environmental health team can then carry out an assessment and may issue improvement notices or prohibition notices if necessary. Improvement notices require the landlord to rectify any identified hazards within a specified timeframe, while prohibition notices prevent tenants from using parts of their property until safety issues are addressed.
Your Next Steps If You Need Help in East Hertfordshire
If you face environmental health concerns and need assistance, your first step should be to contact East Hertfordshire's Environmental Health team. Gather evidence such as photographs or videos that document the issue, along with any relevant correspondence with your landlord. This documentation is important for proving the severity of the problem.
In addition to contacting the council directly, you can seek free advice from organisations like Citizens Advice and Shelter. These services provide tenants with guidance on their rights under both national laws and local practices in East Hertfordshire. The local housing team at East Hertfordshire council is also a valuable resource for further support and information.
Common Mistakes to Avoid
Common mistakes include failing to gather sufficient evidence, not reporting issues promptly, or misunderstanding your rights under the HHSRS and RRA 2025. Tenants may mistakenly believe that minor issues fall outside their legal protections, whereas these could still be classified as Category 1 hazards.
Landlords might also make errors by delaying repairs beyond reasonable timeframes or failing to engage with environmental health officers when notices are issued. Addressing these mistakes promptly and seeking professional advice can prevent further complications.
When to Get Professional Advice
Tenants may benefit from speaking to a regulated solicitor if their case is complex. Involves substantial financial implications, or requires legal representation in court proceedings. Free services such as East Hertfordshire's council housing team and Citizens Advice typically provide adequate guidance for less severe disputes. However, it's always wise to check directly with these organisations or consult a solicitor to ensure you receive tailored advice that fits your specific situation.
In many cases, tenants may be entitled to further support through the Private Rented Sector Ombudsman if they can't resolve issues informally with their landlord. Tenants should typically check with a solicitor or Shelter for detailed guidance on whether professional legal help is necessary and how to find a reputable solicitor in East Hertfordshire.
