Environmental Health Complaints and the Ombudsman in East Staffordshire
Quick answer: To report unsafe or unhealthy housing conditions in East Staffordshire - such as damp, mould, vermin, broken heating or poor sanitation - contact the environmental health team at your local council. You can find the right council and its reporting route through GOV.UK: find your local council. Environmental health officers can inspect your home under the Housing Health and Safety Rating System (HHSRS) and, where a serious (Category 1) hazard is found, require your landlord to put it right under the Housing Act 2004.
Tenants and landlords in East Staffordshire are covered by the same statutory framework as the rest of England, including national environmental health regulations that aim to ensure safe living conditions for all residents. This guide is designed specifically for tenants facing issues related to environmental health complaints within their rented properties in East Staffordshire.
In recent years, there has been a growing awareness among both tenants and landlords about the importance of maintaining healthy environments within rental properties. The introduction of new legislation under the Renters' Rights Act 2025, alongside existing laws like the Housing Health and Safety Rating System (HHSRS), has provided more strong protections for tenants facing environmental hazards. This is especially relevant in 2026 as these changes have made it easier to report and resolve issues that may affect health or safety.
What the Law Says
Under the Environmental Protection Act 1990, local authorities such as East Staffordshire Council are required to enforce standards that ensure residential properties don't pose a risk to occupant's health or well-being. Specifically, Section 61 of this Act mandates that councils must take action where there's evidence of environmental health hazards affecting residential premises. The Housing Health and Safety Rating System (HHSRS), introduced by the Housing Act 2004 (Part 1), provides a framework for assessing such risks.
The HHSRS categorises hazards into two types: Category 1, which presents an immediate risk to health and safety, and Category 2, which is less severe but still needs addressing. Landlords are legally obligated to address any identified Category 1 hazards within their properties.
How the Renters' Rights Act 2025 Changes This
The Renters' Rights Act 2025 introduces significant changes for both tenants and landlords by establishing a new Private Rented Sector (PRS) Ombudsman. Under Section 7 of the RRA 2025, this independent body offers a mediation service to resolve disputes that arise between tenants and their landlords regarding environmental health complaints.
This new ombudsman can issue improvement notices compelling landlords to address specific issues within a specified timeframe. Tenants may escalate unresolved complaints to the PRS Ombudsman after first attempting to solve the problem with their landlord or through other local avenues such as contacting East Staffordshire's environmental health team directly.
What This Means for Tenants in East Staffordshire
If you're a tenant living in East Staffordshire and have concerns about the safety of your rental property, you should start by identifying any potential Category 1 hazards using the guidelines set out by the HHSRS. Common issues include damp and mould, inadequate heating, poor ventilation, structural damage, and electrical or gas safety risks.
To report a Category 1 hazard to East Staffordshire's environmental health team. Gather evidence such as photographs and documentation that outline the issue. Submit your complaint through their official channels. Typically available online via the council's website or by contacting them directly over the phone. The team may conduct an inspection of your property and subsequently serve any necessary improvement notices to your landlord.
Your Next Steps if You Need Help in East Staffordshire
If you find yourself needing additional support, start by reaching out to East Staffordshire Council's housing team for guidance on how to proceed with reporting hazards effectively. Alternatively, free advice services like Citizens Advice or Shelter can provide initial consultations and direct you toward further steps.
You may also consider seeking legal advice from a solicitor specialising in tenant rights if the issue is particularly complex or requires representation before the PRS Ombudsman. Always check directly with East Staffordshire council for specific procedures or updates regarding environmental health complaints.
Common Mistakes to Avoid
One common mistake tenants make isn't documenting evidence properly when reporting hazards, which can weaken their case. Another frequent error is failing to follow through with formal complaint processes if initial efforts don't resolve the issue immediately. Landlords may err by ignoring improvement notices from the council or attempting to handle complaints without fully understanding legal requirements.
To avoid these pitfalls, ensure you gather full evidence and maintain detailed records of all communications related to your complaint. Follow up regularly and escalate issues systematically according to established procedures.
When to Get Professional Advice
While many environmental health complaints can be resolved through free advice services like Shelter or Citizens Advice, complex cases may require professional legal representation. If your case involves significant financial implications or if you're considering taking the matter to court, it's wise to consult with a regulated solicitor who specialises in tenant rights.
Check directly with East Staffordshire council for specific recommendations on legal support and guidance tailored to local regulations and practices. Always ensure that any legal advice you receive doesn't guarantee outcomes but helps you understand your options more clearly.
