Environmental Health Complaints and the Ombudsman in Epsom and Ewell
Quick answer: To report unsafe or unhealthy housing conditions in Epsom and Ewell - such as damp, mould, vermin, broken heating or poor sanitation - contact the environmental health team at your local council. You can find the right council and its reporting route through GOV.UK: find your local council. Environmental health officers can inspect your home under the Housing Health and Safety Rating System (HHSRS) and, where a serious (Category 1) hazard is found, require your landlord to put it right under the Housing Act 2004.
Tenants and landlords in Epsom and Ewell are covered by the same statutory framework as the rest of England. Ensuring that environmental health complaints follow a standardised process. This guide covers how tenants can address issues related to their living conditions when they pose a risk to health or safety. It's intended for private renters and social housing tenants who want to understand their rights and responsibilities under current laws.
The issue of environmental health complaints has gained significant traction in recent years due to growing awareness about the impact of poor living conditions on mental and physical wellbeing. The introduction of the Renters' Rights Act 2025. Which came into effect last year, strengthens protections for tenants against substandard housing conditions. This act provides a clear framework for addressing concerns through local environmental health teams and new oversight mechanisms like the Private Rented Sector Ombudsman (PRS Ombudsman).
What the Law Says
Under the Housing Act 2004 (Part 1). The Housing Health and Safety Rating System (HHSRS) is used to assess potential risks in rented properties. The Environmental Protection Act 1990 provides local authorities with powers to enforce standards of cleanliness. Safety, and habitability within residential premises. Additionally, the Renters' Rights Act 2025 introduced a new PRS Ombudsman for disputes related to private rented sector issues.
The core statutes aim to ensure that all rental properties meet basic health and safety standards. The Housing Health and Safety Rating System (HHSRS) evaluates various categories of hazards in dwellings, such as damp and mould growth, asbestos, contaminated land, and electrical installations. If a property is found to have Category 1 hazards, which are deemed the most severe threats to occupant health or safety, local authorities can take action through improvement notices, prohibition orders, or hazard awareness notices.
How the Renters' Rights Act 2025 Changes This
The Renters' Rights Act 2025 introduced a new PRS Ombudsman for disputes in the private rented sector. This means that tenants who can't resolve issues with their landlords through direct communication or local council intervention now have an additional avenue to seek redress. The act helps the ombudsman to review complaints and make binding recommendations, ensuring that both parties adhere to legal standards.
The legislation also mandates stricter enforcement measures for landlords failing to comply with HHSRS requirements. Local authorities like Epsom and Ewell environmental health teams can issue improvement notices compelling landlords to remedy hazards within a specified timeframe. Failure to comply may result in fines or prosecution under the Environmental Protection Act 1990.
What This Means for Tenants in Epsom and Ewell
Tenant rights are now more strong than ever, with clear pathways to address environmental health concerns. If you suspect that your property has Category 1 hazards as outlined by HHSRS, it's important to report these issues promptly to the local council's environmental health team. Common hazards include damp, mould growth, asbestos, contaminated land, and electrical faults.
When reporting a hazard, gather photographic evidence of the problem area, note any adverse effects on your health or safety, and document all previous attempts to resolve the issue with your landlord. The Epsom and Ewell council environmental health team can then evaluate your complaint and take necessary action against the property owner if warranted.
Your Next Steps If You Need Help in Epsom and Ewell
If you encounter difficulties resolving an environmental health concern, start by contacting the Epsom and Ewell council housing team. They can provide guidance on how to proceed with formal complaints and may offer mediation services between tenants and landlords. Alternatively, free advice services like Citizens Advice or Shelter can help deal with complex legal issues.
Collect evidence of your living conditions, including photographs, medical records if applicable, and a log of communication with your landlord regarding repairs and maintenance requests. This documentation will be important when escalating the issue to environmental health officers or the PRS Ombudsman.
Common Mistakes to Avoid
- Failing to Document: Without photographic evidence and detailed logs, it may be difficult to prove the severity of a hazard.
- Ignoring Small Issues: Address minor problems early to prevent them from escalating into larger issues that can affect your health.
- Not Reporting Hazards Promptly: Delaying reporting can allow hazardous conditions to worsen, potentially impacting your living environment further.
- Assuming Local Authorities Will Act Automatically: While they have the authority to intervene, tenants must often initiate action themselves.
When to Get Professional Advice
If you find yourself in a situation where local council intervention doesn't resolve your issue, or if legal complexities arise, it may be advisable to seek professional advice from a regulated solicitor. However, many cases can be managed with free services like those provided by Citizens Advice or Shelter. Always check directly with Epsom and Ewell council for guidance tailored to your specific circumstances.
