Environmental Health Complaints and the Ombudsman in Flintshire
Quick answer: To report unsafe or unhealthy housing conditions in Flintshire - such as damp, mould, vermin, broken heating or poor sanitation - contact the environmental health team at your local council. You can find the right council and its reporting route through GOV.UK: find your local council. Environmental health officers can inspect your home under the Housing Health and Safety Rating System (HHSRS) and, where a serious (Category 1) hazard is found, require your landlord to put it right.
Tenants and landlords in Flintshire are covered by the same statutory framework as the rest of Wales when it comes to environmental health complaints. This guide explains what you need to know about reporting hazards, seeking help from the new Private Rented Sector (PRS) Ombudsman under the Renters' Rights Act 2025, and how these changes can affect your tenancy in Flintshire.
The topic of environmental health is particularly relevant as more tenants seek formal resolution for issues such as mould, dampness, vermin infestations, or other living conditions that pose a significant risk to health. The new framework aims to provide clearer pathways for resolving disputes and ensuring safer housing standards across the private rented sector in Flintshire.
What the Law Says
Under the Housing Act 2004 (Part 1), known as the Housing Health and Safety Rating System (HHSRS), local authorities are required to assess properties for hazards that could affect residents' health and safety. The Environmental Protection Act 1990 also plays a role in regulating conditions that impact public health, such as excessive noise or pollution.
The HHSRS categorises identified risks into two categories: Category 1 (serious) and Category 2 (less serious). Tenants have the right to report these hazards to their local environmental health team at Flintshire council. The legal duty is placed on landlords to take reasonable steps to address any issues that fall under Category 1, which could include urgent actions like asbestos removal or dealing with significant damp problems.
How the Renters' Rights Act 2025 Changes This
The Renters' Rights Act 2025 introduces a new Private Rented Sector Ombudsman, giving tenants additional protection and avenues for dispute resolution. Tenants in Flintshire can now escalate issues that haven't been resolved through direct communication with their landlord to the PRS Ombudsman.
Under this new legislation, landlords are required to provide tenants with clear information about how they can access these services if disputes arise over environmental health conditions or other housing-related problems. This includes detailed guidance on what constitutes a Category 1 hazard and how to report it officially through Flintshire council's channels.
What This Means for Tenants in Flintshire
Understanding the Housing Health and Safety Rating System (HHSRS) is important as tenants may be unaware of their rights when facing hazardous conditions in rented properties. The HHSRS identifies serious hazards that landlords are legally obligated to address, such as gas safety issues, electrical faults, or severe infestations.
If you live in Flintshire and suspect a Category 1 hazard in your home, the first step is to report it to the local environmental health team at Flintshire council. You can do this by contacting their housing department directly, providing them with details about the issue and any evidence you have gathered (e.g., photos or videos). The council may then serve an improvement notice requiring your landlord to take action.
Your Next Steps if You Need Help in Flintshire
If you need assistance addressing environmental health complaints in Flintshire, start by contacting the local housing team at Flintshire council. Gather any relevant evidence, such as pictures and emails exchanged with your landlord, to support your case.
Free advice is also available from organisations like Citizens Advice or Shelter, which can provide guidance on how to proceed legally and document your concerns properly. If direct communication fails, consider escalating the issue to the new Private Rented Sector Ombudsman under the Renters' Rights Act 2025 for further intervention.
Common Mistakes to Avoid
- Failing to Document Issues: Keeping a record of complaints and evidence is important when dealing with environmental health issues.
- Ignoring Minor Issues: While minor, some issues can escalate quickly into serious hazards if left unaddressed; report them early to prevent bigger problems later on.
- Not Understanding Your Rights: Knowing the specific rights and responsibilities under the HHSRS and Environmental Protection Act 1990 is key to resolving disputes effectively.
When to Get Professional Advice
If you feel that your case requires legal representation, consider speaking with a regulated solicitor who specialises in housing law. However, for many tenants, seeking advice from free services like Flintshire council's housing team or Shelter may be sufficient. Always check directly with the relevant bodies for specific guidance tailored to your situation.
