Environmental Health Complaints and the Ombudsman in Kingston upon Hull, City of
Quick answer: To report unsafe or unhealthy housing conditions in City of Kingston upon Hull - such as damp, mould, vermin, broken heating or poor sanitation - contact the environmental health team at your local council. You can find the right council and its reporting route through GOV.UK: find your local council. Environmental health officers can inspect your home under the Housing Health and Safety Rating System (HHSRS) and, where a serious (Category 1) hazard is found, require your landlord to put it right under the Housing Act 2004.
Tenants and landlords in Kingston upon Hull, City of are covered by the same statutory framework as the rest of England when it comes to environmental health complaints. This guide explains how tenants can address issues like mould, dampness, poor ventilation, and other hazards that affect their living conditions. With the introduction of new protections under the Renters' Rights Act 2025 (RRA 2025), including a Private Rented Sector Ombudsman, tenants now have more avenues to resolve disputes over environmental health issues.
What the Law Says
The Environmental Protection Act 1990 and the Housing Act 2004 (Part 1) establish the legal framework for addressing environmental hazards in rented properties. Under Section 6 of the Housing Act 2004. Local authorities must assess residential properties using the Housing Health and Safety Rating System (HHSRS). This system identifies Category 1 hazards that present an immediate risk to health or safety.
The HHSRS evaluates conditions such as dampness, mould growth, poor sanitation, and structural defects. If a property is found to have one of these hazards, the local authority must take steps to improve it. The Housing Act 2004 also allows councils to issue improvement notices, prohibition orders, or hazard awareness notices to landlords.
How the Renters' Rights Act 2025 Changes This
The Renters' Rights Act 2025 introduces significant changes to how environmental health complaints are handled in private rented accommodation. A key provision is the establishment of a new Private Rented Sector Ombudsman (PRS Ombudsman). Which provides an additional layer of protection for tenants. The PRS Ombudsman can investigate disputes that local authorities or other bodies can't resolve. Offering an independent assessment and potential mediation.
Under Section 135 of the Renters' Rights Act 2025, if a tenant has reported an environmental health issue to the Kingston upon Hull, City of council but no action is taken within three months, they may escalate their complaint to the PRS Ombudsman. This new mechanism aims to ensure that tenants receive fair and timely resolution for issues affecting their living conditions.
What This Means for Tenants in Kingston upon Hull, City of
Tenants in Kingston upon Hull, City of can use the HHSRS Category 1 hazards framework to address environmental health complaints effectively. If a property is found to have Category 1 hazards-such as severe dampness, dangerous electrical installations, or inadequate structural integrity-the local authority must take action.
To report a Category 1 hazard, tenants should contact the Kingston upon Hull, City of council's environmental health team. They can provide guidance on how to document and submit complaints properly. Tenants may also request that the council conduct an HHSRS assessment of their property if they believe it poses significant risks to their health or safety.
Your Next Steps If You Need Help in Kingston upon Hull, City of
If you need assistance addressing environmental health issues, start by contacting your local council's housing team. They can provide information on how to report hazards and the procedures for obtaining an HHSRS assessment. Additionally, free advice services such as Citizens Advice or Shelter can offer guidance tailored to your specific situation.
Tenants in Kingston upon Hull, City of should gather evidence such as photographs, repair requests sent to the landlord, and any correspondence with the council before seeking help. This documentation may be important when escalating issues to the PRS Ombudsman if local authorities fail to resolve them within a reasonable timeframe.
Common Mistakes to Avoid
- Failing to Document Issues: Tenants often make the mistake of not keeping thorough records of environmental health problems, such as photographs and written complaints sent to landlords or councils.
- Delaying Action: Waiting too long to report issues can worsen conditions like dampness and mould growth, making it harder for authorities to address them effectively.
- Ignoring Improvement Notices: Landlords might not comply with improvement notices issued by the council, leading to ongoing hazards that affect tenants' health.
When to Get Professional Advice
If your environmental health complaint involves legal complexities or requires a detailed case review, you may be entitled to seek advice from a regulated solicitor. However, for many cases, free services like Citizens Advice and Shelter in Kingston upon Hull, City of offer sufficient guidance without the need for professional representation.
To find a solicitor, tenants can use websites such as Law Society, which lists members who specialise in housing law. It's always advisable to check with a solicitor or contact local advice organisations before pursuing legal action.
