Environmental Health Complaints and the Ombudsman in Mid Devon
Quick answer: To report unsafe or unhealthy housing conditions in Mid Devon - such as damp, mould, vermin, broken heating or poor sanitation - contact the environmental health team at your local council. You can find the right council and its reporting route through GOV.UK: find your local council. Environmental health officers can inspect your home under the Housing Health and Safety Rating System (HHSRS) and, where a serious (Category 1) hazard is found, require your landlord to put it right under the Housing Act 2004.
Tenants and landlords in Mid Devon are covered by the same statutory framework as the rest of England. This guide explains how to address environmental health complaints and what new protections are available under the Renters' Rights Act 2025. It's particularly relevant for tenants facing unhealthy living conditions or disputes with their landlord that can't be resolved through direct communication.
Environmental health issues in rented properties remain a significant concern in Mid Devon, as they do nationwide. The introduction of the Renters' Rights Act 2025 has bolstered tenant protections by establishing a Private Rented Sector Ombudsman and expanding on existing laws like the Housing Health and Safety Rating System (HHSRS). These changes aim to provide tenants with more options when dealing with non-compliant landlords or substandard living conditions.
What the Law Says
The Environmental Protection Act 1990, together with Part 1 of the Housing Act 2004, establishes the Housing Health and Safety Rating System (HHSRS) in England. The HHSRS evaluates a property's fitness for human habitation by identifying hazards that could affect tenants' health or safety. Under Section 68 of the Environmental Protection Act 1990, local authorities like Mid Devon can take enforcement action against landlords who fail to address Category 1 hazards-those deemed most serious.
the Renters' Rights Act 2025 has introduced new measures designed to protect tenants in the private rented sector. One such measure is the establishment of a Private Rented Sector Ombudsman, which offers an independent mechanism for resolving disputes that local authorities can't or won't address.
How the Renters' Rights Act 2025 Changes This
The Renters' Rights Act 2025 significantly enhances tenant protections by creating the Private Rented Sector Ombudsman. This new body provides a platform for tenants to escalate unresolved issues related to property condition. Repairs, and other common disputes with their landlord. Under Section 13 of the RRA 2025. The ombudsman can investigate complaints from private renters who have exhausted local council assistance without resolution.
the Act introduces mandatory deposit protection requirements for all new tenancies in England, which includes Mid Devon. This ensures that tenants' financial security is protected should their landlord fail to return or mishandle a deposit upon leaving the property.
What This Means for Tenants in Mid Devon
Tenants in Mid Devon can use the Housing Health and Safety Rating System (HHSRS) to identify and report any serious hazards affecting their living environment. If you suspect your home has Category 1 hazards-such as poor ventilation, structural instability, or inadequate sanitation-you should first contact the council's environmental health team.
You may also request a formal inspection under Section 68 of the Environmental Protection Act 1990 if you believe that the local authority should take action. The Mid Devon environmental health team can issue improvement notices or prohibition orders compelling landlords to rectify issues promptly.
Your Next Steps If You Need Help in Mid Devon
If you need assistance addressing an environmental health complaint, start by contacting your landlord directly and providing them with a list of specific issues along with supporting evidence such as photographs. Should this approach fail, the next step is to reach out to free advice services like Citizens Advice or Shelter, which offer practical guidance tailored specifically for tenants in Mid Devon.
you may contact the local council housing team who can provide more detailed information about your rights and guide you through the process of lodging a complaint formally. The Mid Devon council has an established housing team that offers support to both tenants and landlords regarding property conditions.
Common Mistakes to Avoid
- Failing to Document Issues: Tenants often make the mistake of not keeping thorough records when documenting environmental health issues. Gather evidence such as photos, videos, or emails from your landlord about maintenance requests.
- Ignoring Minor Complaints: Small problems like peeling paint or damp can escalate into major hazards over time if left unaddressed. Addressing these minor concerns early may prevent the development of Category 1 hazards under HHSRS.
- Filing a Complaint Too Soon: Before escalating issues to more formal channels, ensure you have exhausted all reasonable efforts to resolve them directly with your landlord. This includes giving ample notice and providing clear documentation of your complaints.
- Missing Deadlines for Reporting Issues: There are specific deadlines within which you must report hazards or seek assistance from the council's environmental health team. Missing these can delay resolution significantly.
When to Get Professional Advice
If your complaint involves complex legal issues or if you feel that self-help remedies have been exhausted, it may be wise to consult a regulated solicitor who specialises in tenant rights. Free advice services like those provided by Citizens Advice and Shelter offer valuable guidance without cost but may not provide the detailed legal expertise required for certain situations.
Always check directly with Mid Devon council or seek professional advice before taking significant legal action to ensure that you're fully informed about your options and obligations under current UK law.
