Environmental Health Complaints and the Ombudsman in North West Leicestershire
Quick answer: To report unsafe or unhealthy housing conditions in North West Leicestershire - such as damp, mould, vermin, broken heating or poor sanitation - contact the environmental health team at your local council. You can find the right council and its reporting route through GOV.UK: find your local council. Environmental health officers can inspect your home under the Housing Health and Safety Rating System (HHSRS) and, where a serious (Category 1) hazard is found, require your landlord to put it right under the Housing Act 2004.
Tenants and landlords in North West Leicestershire are covered by the same statutory framework as the rest of England when it comes to environmental health complaints. This guide covers how tenants can address issues related to unhealthy living conditions. Such as mould, damp, or other housing hazards that affect their well-being. It's particularly relevant now because the Renters' Rights Act 2025 has introduced new protections and enforcement mechanisms specifically for private renters.
The importance of addressing environmental health complaints can't be overstated. Especially given the ongoing challenges faced by tenants in maintaining safe and healthy living conditions. In North West Leicestershire, as elsewhere, issues like mould growth due to poor insulation or ventilation can lead to serious health problems such as respiratory illnesses. Reporting these hazards promptly to the relevant authorities is important for both tenant safety and long-term property maintenance.
What the Law Says
The core legal framework governing environmental health complaints in North West Leicestershire includes the Housing Act 2004 (HHSRS Part 1) and the Environmental Protection Act 1990. These statutes establish the Housing Health and Safety Rating System (HHSRS). Which assesses properties for potential risks to occupant health and safety. Section 6 of the Housing Act 2004 sets out the requirements for landlords to maintain their properties in a state that doesn't pose a risk to tenants' health or safety.
The Environmental Protection Act 1990 provides local authorities with powers to investigate and take action against environmental hazards. Such as noise pollution or industrial nuisances. The HHSRS categorises risks into two levels: Category 1 (serious) and Category 2 (less serious but still needing improvement). Local councils like North West Leicestershire's have the authority to issue various notices-improvement notices. Prohibition notices, and hazard awareness notices-to landlords who fail to address hazardous conditions.
How the Renters' Rights Act 2025 Changes This
The Renters' Rights Act 2025 introduced significant changes that affect environmental health complaints in North West Leicestershire. One of the key provisions is the establishment of a Private Rented Sector Ombudsman (PRS Ombudsman), an independent body designed to provide redress for disputes between private renters and their landlords regarding property condition, repairs, and other issues. The PRS Ombudsman can investigate complaints related to environmental health hazards reported under the HHSRS.
Under this new legislation, tenants are empowered to file formal complaints with the PRS Ombudsman if they feel that their local council or landlord hasn't adequately addressed a Category 1 hazard in their property. This can provide an additional layer of protection for renters by offering a more structured process for resolving disputes and enforcing compliance.
What This Means for Tenants in North West Leicestershire
Tenant safety and well-being are important under the HHSRS guidelines, which identify properties that may contain hazards such as dampness, mould growth, or poor ventilation. If you live in North West Leicestershire and suspect your home has a Category 1 hazard, it's important to report this immediately to the council's environmental health team.
To begin with, gather evidence of the issue by taking photos or videos that document the problem areas. Once you have sufficient proof, contact the North West Leicestershire council housing team through their official website or over the phone. Provide them with your evidence and request an inspection based on HHSRS criteria. If the environmental health team confirms a Category 1 hazard. They can issue formal notices to your landlord requiring immediate action.
Your Next Steps if You Need Help in North West Leicestershire
If you need additional help addressing environmental health complaints in North West Leicestershire, there are several steps and resources available. First, contact the council's housing team directly by visiting their website or calling them on the provided phone number. They can offer guidance based on your specific situation.
You may also seek free advice from organisations like Citizens Advice or Shelter, both of which have local branches that specialise in tenant rights issues. These services can help you understand your legal options and provide support throughout the complaint process.
if your landlord fails to respond adequately after an inspection by North West Leicestershire's environmental health team, consider contacting the new Private Rented Sector Ombudsman for a more formal resolution. This independent body can mediate disputes between landlords and tenants regarding property conditions and repairs.
Common Mistakes to Avoid
Several common mistakes can hinder your ability to successfully address environmental health complaints in North West Leicestershire:
- Not Reporting Issues Promptly: Delaying the report of a Category 1 hazard can worsen living conditions, potentially leading to more severe health risks for you and your family.
- Lacking Documentation: Failing to gather adequate evidence (photos, videos, witness statements) makes it harder for North West Leicestershire's environmental health team to verify and act on your complaint.
- Ignoring Formal Notices: Ignoring improvement notices issued by the council can result in penalties or legal action against you as a tenant, even if your landlord is responsible for making repairs.
- Overlooking Ombudsman Services: Avoid bypassing the PRS Ombudsman when local authorities don't take appropriate action on your complaint, as this body offers an independent avenue for resolution.
When to Get Professional Advice
Seek professional advice from a regulated solicitor if you encounter legal complexities or need representation during formal proceedings with North West Leicestershire's environmental health team. However, for simpler issues like gathering evidence and understanding basic tenant rights, free services such as Citizens Advice and Shelter in North West Leicestershire are often sufficient.
If you decide to consult a solicitor, start by asking trusted friends or neighbours for recommendations. You can also check with the Law Society's website for local solicitors who specialise in housing law. Always ensure that any legal advice is tailored to your specific circumstances and complies with current legislation like the Renters' Rights Act 2025.
Remember, while this guide provides general information, it may not cover all aspects of environmental health complaints unique to North West Leicestershire. For personalised guidance, check directly with North West Leicestershire council or a legal professional.
