Environmental Health Complaints and the Ombudsman in Oadby and Wigston
Quick answer: To report unsafe or unhealthy housing conditions in Oadby and Wigston - such as damp, mould, vermin, broken heating or poor sanitation - contact the environmental health team at your local council. You can find the right council and its reporting route through GOV.UK: find your local council. Environmental health officers can inspect your home under the Housing Health and Safety Rating System (HHSRS) and, where a serious (Category 1) hazard is found, require your landlord to put it right under the Housing Act 2004.
Tenants and landlords in Oadby and Wigston are covered by the same statutory framework as the rest of England when it comes to environmental health complaints. This guide focuses on how local residents can deal with issues related to housing conditions, using national laws and recent changes like the Renters' Rights Act 2025. Understanding these regulations is important for maintaining a healthy living environment in rented properties.
The Housing Health and Safety Rating System (HHSRS) under the Housing Act 2004 plays a key role in identifying hazardous conditions that could affect tenants' health or safety. As of 2026, there's an increasing focus on ensuring that rental homes meet basic standards for habitability. This includes addressing issues like damp and mould, gas safety, electrical hazards, and inadequate heating.
What the Law Says
The Environmental Protection Act 1990 and the Housing Health and Safety Rating System (HHSRS) under Part 1 of the Housing Act 2004 provide a strong framework for assessing housing conditions in Oadby and Wigston. The HHSRS categorises hazards into two levels: Category 1 and Category 2. Category 1 hazards are considered to present an immediate risk to health or safety, whereas Category 2 issues are less severe but still significant.
Landlords have a legal duty under the Housing Act 2004 to ensure that their properties are free from Category 1 hazards. Tenants may request remedial action if they identify such conditions and the landlord fails to address them within a reasonable timeframe.
How the Renters' Rights Act 2025 Changes This
The Renters' Rights Act 2025 introduced several changes aimed at enhancing tenant protections, including the establishment of a new Private Rented Sector Ombudsman (PRS Ombudsman). The PRS Ombudsman provides an independent avenue for resolving disputes between tenants and landlords. For environmental health complaints, this means that when local council efforts to resolve issues fail or are insufficient, tenants can escalate their concerns to the PRS Ombudsman.
The Act also mandates stricter enforcement mechanisms and imposes penalties on landlords who don't comply with HHSRS standards. These changes aim to ensure that all rental properties meet minimum health and safety requirements, thereby protecting tenant welfare more effectively.
What This Means for Tenants in Oadby and Wigston
Tenants in Oadby and Wigston are entitled to report any Category 1 hazards they identify within their rented property using the Housing Health and Safety Rating System (HHSRS). Common issues include dampness, mould growth, inadequate heating systems, structural instability, and electrical faults. Reporting these conditions helps ensure prompt resolution by the relevant authorities.
To start this process, tenants should first inform their landlord about the issue in writing, providing specific details of the hazard identified. If no action is taken within a reasonable period or if the problem persists. Tenants can contact Oadby and Wigston's environmental health team directly. The council may then conduct an inspection and issue an improvement notice to the landlord requiring remedial work.
Your Next Steps if You Need Help in Oadby and Wigston
If you need assistance with an environmental health complaint in Oadby and Wigston, your first step should be to contact the local council's housing team. Gather all relevant evidence such as photographs, correspondence with your landlord, and any medical reports that link poor living conditions to health issues.
Free advice services like Citizens Advice and Shelter can offer valuable support on how best to proceed. These organisations provide guidance tailored to individual circumstances, helping you understand your rights and the steps required to make a formal complaint or seek legal action if necessary. Additionally, Oadby and Wigston council's housing team is equipped to advise and assist residents facing environmental health concerns.
Common Mistakes to Avoid
- Failing to Document Issues: Always keep detailed records of any problems, including dates, descriptions, and communications with the landlord.
- Lack of Formal Communication: Ensure that all complaints are made in writing, providing clear details and requesting action within a specific timeframe.
- Delaying Action: Addressing environmental health concerns promptly is important. Delay can lead to worsening conditions and may weaken your case if you need legal intervention.
When to Get Professional Advice
If your complaint involves significant disputes or complex legal issues, it may be wise to consult with a regulated solicitor who specialises in housing law. Free advice services like Citizens Advice or Shelter are often sufficient for initial guidance but might not offer the same level of support as professional legal counsel when matters escalate.
Tenants should check directly with Oadby and Wigston council for any additional local resources available, including specific contact details for environmental health officers and dispute resolution mechanisms.
