Environmental Health Complaints and the Ombudsman in Scottish Borders
Quick answer: To report unsafe or unhealthy housing conditions in Scottish Borders - such as damp, mould, vermin, broken heating or poor sanitation - contact the environmental health team at your local council. You can find the right council and its reporting route through GOV.UK: find your local council. Environmental health officers can inspect your home, and if it falls below the Repairing Standard or poses a risk to health, the council can act. You can also apply to the First-tier Tribunal for Scotland (Housing and Property Chamber) if your landlord does not carry out repairs.
Tenants and landlords in Scottish Borders are covered by the same statutory framework as the rest of Scotland. This guide provides practical advice on how to handle environmental health complaints and understand your rights under the Renters' Rights Act 2025 (RRA 2025). The issue of substandard living conditions is particularly pressing today, with rising concerns about mould, damp, and poor ventilation.
In recent years, there has been an increase in housing-related illnesses due to environmental factors such as asbestos exposure, carbon monoxide leaks, and contaminated water supplies. Tenants are now better equipped to address these issues through legal avenues like the Housing Health and Safety Rating System (HHSRS) and the new Private Rented Sector Ombudsman under the RRA 2025.
What the Law Says
The primary legislation governing environmental health complaints in Scottish Borders is the Housing Act 2004, specifically Part 1 which introduces the Housing Health and Safety Rating System (HHSRS). Additionally, the Environmental Protection Act 1990 helps local authorities to tackle public nuisances that affect living conditions. The HHSRS identifies Category 1 hazards as those posing a serious risk to health or safety and requires landlords to take action to address these issues.
Section 62 of the Housing Act 2004 gives environmental health officers the power to issue an improvement notice if they find a dwelling has one or more Category 1 hazards. Landlords must comply with such notices, making necessary repairs or improvements within a specified timeframe. Failure to do so may result in legal action and penalties for non-compliance.
How the Renters' Rights Act 2025 Changes This
The Renters' Rights Act 2025 introduces significant changes that affect environmental health complaints. A key feature is the creation of a new Private Rented Sector Ombudsman, who acts as an independent third party to resolve disputes between tenants and landlords. This ombudsman can investigate claims related to substandard living conditions and enforce compliance with HHSRS requirements.
Under Section 47 of the RRA 2025, tenants have a clear process for escalating complaints when local authorities fail to act or if there's disagreement over remediation measures. The Private Rented Sector Ombudsman can issue binding decisions that compel landlords to take necessary actions to improve their properties' conditions.
What This Means for Tenants in Scottish Borders
Tenants in Scottish Borders are entitled to live in homes free from significant health risks as defined by the Housing Health and Safety Rating System (HHSRS). If a property has Category 1 hazards-such as poor ventilation leading to mould growth, excessive noise levels, or structural instability-the landlord is legally obligated to address these issues promptly.
To report a Category 1 hazard, tenants should contact Scottish Borders council's environmental health team. They can provide guidance on the process and may issue an improvement notice requiring the landlord to make necessary repairs. Tenants must document any hazardous conditions through photographs, written logs of complaints, and medical evidence if applicable.
Your Next Steps If You Need Help in Scottish Borders
If you need assistance with an environmental health complaint in Scottish Borders, your first step should be contacting the local council's housing team for advice on how to proceed. They can guide you through the process of reporting hazards and may offer mediation services between tenants and landlords.
For more information and free legal advice, visit Citizens Advice or Shelter Scotland websites. Both organisations provide full guidance tailored to Scottish law and specific scenarios in private renting. Additionally, the local council's environmental health team is a valuable resource for reporting issues directly related to housing conditions.
Common Mistakes to Avoid
Tenants often make several common mistakes when dealing with environmental health complaints:
- Underreporting Hazards: Failing to report all known hazards can leave important risks unaddressed.
- Poor Documentation: Lacking adequate evidence, such as photographs and written logs, can weaken a complaint's credibility.
- Ignoring Legal Advice: Not seeking professional advice or relying solely on informal resolutions can lead to unresolved issues.
Landlords may also make errors:
- Non-compliance with Notices: Ignoring improvement notices can result in legal penalties and further disputes.
- Lack of Communication: Failing to communicate effectively with tenants about remediation plans can exacerbate tensions.
When to Get Professional Advice
If your complaint is complex or the landlord refuses to cooperate, it may be advisable to consult a regulated solicitor who specialises in housing law. However, many cases can be resolved through free services like Shelter Scotland or Citizens Advice. These organisations offer expert advice tailored specifically to tenants' rights and environmental health regulations.
To find professional help, use directories such as Law Society's website for solicitors or contact local legal aid providers if you qualify based on financial need. Always check directly with Scottish Borders council for any specific policies or guidance relevant to your situation.
