Environmental Health Complaints and the Ombudsman in Solihull
Quick answer: To report unsafe or unhealthy housing conditions in Solihull - such as damp, mould, vermin, broken heating or poor sanitation - contact the environmental health team at your local council. You can find the right council and its reporting route through GOV.UK: find your local council. Environmental health officers can inspect your home under the Housing Health and Safety Rating System (HHSRS) and, where a serious (Category 1) hazard is found, require your landlord to put it right under the Housing Act 2004.
Tenants and landlords in Solihull are covered by the same statutory framework as other areas of England. This guide focuses on environmental health complaints and the role of the new Private Rented Sector (PRS) Ombudsman under the Renters' Rights Act 2025. It's designed for anyone who needs to report or address issues such as mould, damp, vermin infestation, and other hazards that can affect their living conditions in Solihull.
Currently, environmental health complaints are a significant concern due to increased instances of poor property maintenance and inadequate housing standards across the UK. The Renters' Rights Act 2025 aims to provide tenants with additional protection and avenues for redress, making it important for both tenants and landlords to understand their rights and responsibilities in Solihull.
What the Law Says
The Environmental Protection Act 1990 and the Housing Health and Safety Rating System (HHSRS) Part 1 of the Housing Act 2004 are the primary laws addressing environmental health issues. The HHSRS identifies Category 1 hazards that can have a serious impact on residents' health and safety, such as dampness, mould, and poor ventilation.
Under these statutes, local authorities like Solihull Council have the power to intervene when tenants face hazardous living conditions. For example, if you identify damp issues affecting your health, you may report this to the environmental health team in Solihull, who can then investigate and take appropriate action against your landlord if necessary.
How the Renters' Rights Act 2025 Changes This
The Renters' Rights Act 2025 introduced significant changes by establishing a PRS Ombudsman for private renters. The new ombudsman provides an additional layer of protection and redress for tenants who have unresolved disputes with their landlords. If your complaint about environmental health issues isn't resolved through communication with the landlord. You may escalate it to the PRS Ombudsman.
The RRA 2025 also mandates that landlords must maintain their properties in a good state of repair and ensure they're fit for habitation. This means if you report an issue like mould or poor sanitation, your landlord is legally required to take action promptly.
What This Means for Tenants in Solihull
If you encounter environmental health issues such as dampness, mould, vermin infestation, or other serious hazards affecting your living conditions, the first step is to document these problems thoroughly. Use photographs and videos if possible, and keep detailed records of all correspondence with your landlord regarding repairs and maintenance.
Once you have documented evidence, report the issue to Solihull Council's environmental health team. They can assess the property under the HHSRS guidelines and determine if it constitutes a Category 1 hazard. If so, they may serve an improvement notice on your landlord requiring them to rectify the situation within a specified timeframe.
Your Next Steps if You Need Help in Solihull
If you require assistance with environmental health complaints, start by contacting Solihull Council's housing team or local Citizens Advice bureau for free legal advice. Additionally, Shelter offers full support and guidance on tenant rights across the UK. Gathering evidence such as photographs, videos, and written records of your communications will strengthen any complaint.
Solihull council has a dedicated housing team that can provide information on environmental health complaints and guide you through the process of filing a formal report with the environmental health department.
Common Mistakes to Avoid
- Failing to Document Issues: Without evidence, it's difficult for Solihull Council or any authority to substantiate your claims.
- Not Reporting Hazards Promptly: Delaying reporting can worsen conditions and limit legal remedies available.
- Ignoring Formal Communication from Authorities: Failure to respond to improvement notices can result in penalties for the landlord but may also affect your tenancy if you're not cooperative.
When to Get Professional Advice
If your environmental health complaints persist despite following the steps outlined above, it might be wise to seek legal advice from a solicitor. A regulated solicitor can provide personalised guidance and help you deal with any complexities in your case. Alternatively, free services like Citizens Advice or Shelter may suffice for straightforward issues.
Always check with a solicitor or local council housing team for specific advice tailored to your situation in Solihull.
