Environmental Health Complaints and the Ombudsman in Somerset
Tenants and landlords in Somerset are covered by the same statutory framework as the rest of England when it comes to environmental health complaints and dispute resolution. This guide explains how tenants can deal with these issues effectively, whether they reside in private or social rented accommodation within the unitary authority of Somerset.
Environmental health complaints have become increasingly significant due to growing concerns about housing standards and public safety. As of 2026, tenants are more aware than ever of their rights regarding environmental hazards and poor living conditions. The introduction of new legislation under the Renters' Rights Act 2025 has further strengthened tenants' ability to address such issues through a dedicated Private Rented Sector Ombudsman.
What the Law Says
The primary statutes governing environmental health complaints in Somerset are the Housing Health and Safety Rating System (HHSRS) Part 1 of the Housing Act 2004 and the Environmental Protection Act 1990. The HHSRS identifies housing conditions that may cause harm to tenants' health or safety, categorising them into two levels: Category 1 hazards, which are considered severe, and Category 2 hazards, which are less urgent but still necessary for improvement.
The Environmental Protection Act 1990 provides local authorities with the power to enforce environmental protection measures through various types of notices. These include Improvement Notices, Prohibition Notices, and Hazard Awareness Notices, all aimed at ensuring that properties meet acceptable standards.
How the Renters' Rights Act 2025 Changes This
The Renters' Rights Act 2025 introduced several changes to enhance tenants' rights in the private rented sector. One of the key provisions is the establishment of a Private Rented Sector Ombudsman (PRS Ombudsman). This body provides an additional avenue for dispute resolution. Allowing tenants who have exhausted local council remedies to escalate their complaints.
Under Section 145B of the Renters' Rights Act 2025, the PRS Ombudsman can investigate complaints related to environmental health issues and housing standards. Tenants may file a complaint with the PRS Ombudsman if they have previously reported an issue to Somerset's environmental health team but are unsatisfied with the outcome or lack of action.
What This Means for Tenants in Somerset
Tenants in Somerset should familiarise themselves with the Housing Health and Safety Rating System (HHSRS) as it helps identify Category 1 hazards that could significantly affect their health and safety. These include issues such as electrical faults, asbestos exposure, inadequate sanitation facilities, overcrowding, and poor ventilation.
To report a Category 1 hazard to Somerset's environmental health team. Tenants should gather evidence of the issue, including photos or videos if possible. They can then submit a formal complaint either online through the Somerset council website or by visiting their local authority office. Tenants may also contact the Somerset housing team for advice on how to proceed with an environmental health complaint.
Your Next Steps If You Need Help in Somerset
If you need assistance addressing an environmental health issue, the first step is to gather full evidence of the problem and report it to the Somerset council environmental health department. This can be done through their website or by visiting a local office. Additionally, tenants should contact Citizens Advice for free legal advice on how to proceed.
The Somerset housing team provides support and guidance on resolving disputes related to living conditions. Tenants who have already reported an issue but feel that no action has been taken may also consider escalating the matter to the Private Rented Sector Ombudsman if applicable, or seek further assistance from Shelter for more detailed advice.
Common Mistakes to Avoid
Tenants often make several common mistakes when dealing with environmental health complaints. One frequent error is failing to document evidence of the issue thoroughly. Tenants should take clear photographs and keep records of communications with landlords and local authorities.
Another mistake isn't understanding their rights under the Housing Act 2004 and Environmental Protection Act 1990, which can lead to ineffective complaint procedures. Additionally, tenants may overlook the significance of escalating issues to Somerset's environmental health team before considering other options such as legal action or the PRS Ombudsman.
When to Get Professional Advice
Tenants may consider seeking professional advice from a regulated solicitor if they believe their case is complex and requires detailed legal knowledge. For instance, if you have exhausted all local council routes and wish to escalate further through the PRS Ombudsman or Housing Ombudsman for social tenants, consulting a solicitor might be advisable.
Free advice services such as Citizens Advice and Shelter can often provide sufficient guidance for most environmental health complaints without necessitating legal representation. Tenants should check directly with Somerset council or these organisations to determine if professional advice is necessary in their specific situation.
