Environmental Health Complaints and the Ombudsman in South Cambridgeshire
Quick answer: To report unsafe or unhealthy housing conditions in South Cambridgeshire - such as damp, mould, vermin, broken heating or poor sanitation - contact the environmental health team at your local council. You can find the right council and its reporting route through GOV.UK: find your local council. Environmental health officers can inspect your home under the Housing Health and Safety Rating System (HHSRS) and, where a serious (Category 1) hazard is found, require your landlord to put it right under the Housing Act 2004.
Tenants and landlords in South Cambridgeshire are covered by the same statutory framework as the rest of England, including national legislation such as the Housing Act 2004 and the Environmental Protection Act 1990. This guide covers environmental health complaints, focusing on how tenants can address issues like damp and mould with local authorities and through the new Private Rented Sector Ombudsman under the Renters' Rights Act 2025.
In recent years, there has been a significant increase in environmental health concerns among renters, particularly in densely populated areas like South Cambridgeshire. Issues such as poor ventilation, inadequate insulation, and water damage are common complaints that can severely impact tenants' quality of life and their health. The new Renters' Rights Act 2025 aims to address these issues by providing additional support through the PRS Ombudsman. Who can handle disputes between private renters and landlords.
What the Law Says
The Environmental Protection Act 1990 establishes the statutory framework for environmental health in England. Specifically, Part I of this Act mandates local authorities, including South Cambridgeshire council, to assess properties using the Housing Health and Safety Rating System (HHSRS). This system identifies conditions that may cause harm or adverse effects on residents' health and safety, categorising these risks into Category 1 hazards.
The HHSRS is designed to prioritise issues with severe impacts. For instance, dampness, mould growth, and poor sanitation are critical factors that can lead to respiratory illnesses and other health problems. Landlords must ensure their properties meet the standards set by this legislation to avoid legal consequences such as improvement notices or fines from the council.
How the Renters' Rights Act 2025 Changes This
The Renters' Rights Act 2025 introduces significant changes for private renters, including the establishment of a Private Rented Sector Ombudsman. The PRS Ombudsman provides an additional avenue for resolving disputes between tenants and landlords that can't be settled through local mediation or legal action. Tenants who encounter environmental health issues can now approach this ombudsman if they believe their landlord isn't addressing the problem adequately.
Under the RRA 2025, the PRS Ombudsman has the authority to investigate complaints related to housing conditions that affect public health and safety. This includes cases where landlords fail to comply with HHSRS requirements or neglect to fix hazards identified by South Cambridgeshire council environmental health officers. The ombudsman may also issue recommendations for compensation if a tenant suffers financial loss due to unresolved issues.
What this Means for Tenants in South Cambridgeshire
When tenants identify Category 1 hazards in their homes, such as severe damp or infestations that can cause serious harm, they should report these directly to the South Cambridgeshire council environmental health team. The HHSRS evaluates the severity of issues and may issue an improvement notice if the property falls short of safety standards.
Tenants should document any evidence of hazards clearly, including photographs and written records of communication with their landlord about repairs. They can also request a formal inspection from South Cambridgeshire council to confirm the status of the property under HHSRS guidelines. If the landlord fails to address these issues promptly or adequately. Tenants may seek further assistance through mediation services or escalate their case to the PRS Ombudsman.
Your Next Steps if You Need Help in South Cambridgeshire
If you face environmental health concerns in your rental home, start by contacting South Cambridgeshire council's housing team for guidance. They can provide advice on how to proceed and may offer an initial assessment of your situation. Additionally, free legal services like Citizens Advice or Shelter can offer specific support tailored to tenant rights and landlord obligations.
Collect all relevant evidence, such as photos, emails, and repair requests sent to the landlord, before reaching out for help. This documentation is important when you need to prove the extent of the issues faced. South Cambridgeshire council's housing team may also have resources available to assist tenants in dealing with these problems effectively.
Common Mistakes to Avoid
Tenants often make the mistake of not keeping detailed records of communications with their landlord about repairs and health hazards. Without proper documentation, proving that a hazard exists or that you reported it can be challenging when seeking resolution through formal channels like South Cambridgeshire council or the PRS Ombudsman.
Landlords might overlook their legal duty to maintain safe living conditions by failing to address known issues promptly. This negligence can lead to severe consequences for both tenant and landlord, including fines from local authorities and damage claims filed by tenants.
When to Get Professional Advice
Tenants may need professional advice when dealing with complex or persistent environmental health complaints that don't resolve through standard means like contacting South Cambridgeshire council or the PRS Ombudsman. A regulated solicitor can provide legal guidance tailored to individual circumstances, helping you understand your rights and possible remedies.
Free services such as Citizens Advice or Shelter often have experienced advisors who can offer practical advice without charge. They may also guide tenants towards appropriate legal representation if needed. Always check with a solicitor or these free services for confirmation of your specific case details and next steps.
