Environmental Health Complaints and the Ombudsman in South Ribble
Quick answer: To report unsafe or unhealthy housing conditions in South Ribble - such as damp, mould, vermin, broken heating or poor sanitation - contact the environmental health team at your local council. You can find the right council and its reporting route through GOV.UK: find your local council. Environmental health officers can inspect your home under the Housing Health and Safety Rating System (HHSRS) and, where a serious (Category 1) hazard is found, require your landlord to put it right under the Housing Act 2004.
Tenants and landlords in South Ribble are covered by the same statutory framework as the rest of England when it comes to environmental health complaints. This guide aims to provide practical advice for tenants who may need to address issues related to their living conditions. Such as mould, damp, or other hazardous conditions. Understanding your rights under the law is important because poor housing conditions can affect your physical and mental well-being. In 2026, with the introduction of new legislation like the Renters' Rights Act 2025, tenants now have additional avenues to seek redress for environmental health concerns.
What the Law Says
The Environmental Protection Act 1990 and the Housing Act 2004 (Part 1) establish the legal framework for addressing environmental health issues in rental properties. The Housing Health and Safety Rating System (HHSRS). Which is a part of the Housing Act 2004, assesses homes to identify potential hazards that could affect residents' health or safety. Landlords are legally obligated to address Category 1 hazards under Section 1 of the HHSRS if they pose an immediate risk to tenants.
the Environmental Protection Act 1990 grants local authorities like South Ribble the power to enforce environmental health regulations through improvement notices and prohibition orders. Tenants can use these provisions to seek intervention from the council when their living conditions are hazardous.
How the Renters' Rights Act 2025 Changes This
The Renters' Rights Act 2025 introduced a new Private Rented Sector Ombudsman (PRS Ombudsman), which provides tenants with an additional avenue to resolve disputes related to environmental health complaints. Under this legislation, tenants may escalate their concerns to the PRS Ombudsman if they're unsatisfied with how their landlord or local council has handled their issues. The PRS Ombudsman can investigate and make binding recommendations, offering a fair resolution process for tenants facing persistent problems.
What This Means for Tenants in South Ribble
If you live in South Ribble and encounter environmental health hazards such as damp, mould, or asbestos, your first step should be to report these issues to the council's environmental health team. They can assess your home using the Housing Health and Safety Rating System (HHSRS) to determine if any Category 1 hazards exist.
Category 1 hazards are severe risks that require urgent attention from landlords. Examples include inadequate sanitation or food safety, structural integrity issues like flooding or dampness, and serious physical harm due to dangerous substances such as asbestos or lead paint. If your home is found to have a Category 1 hazard, the South Ribble council can issue an improvement notice requiring the landlord to fix the problem within a specified timeframe.
Your Next Steps if You Need Help in South Ribble
If you need assistance with environmental health complaints, start by contacting the South Ribble council's housing team. Gather evidence such as photographs or videos of the issues and keep records of all communications with your landlord and the council. Free advice services like Citizens Advice and Shelter can provide guidance on your rights and next steps.
the local council's housing team offers support to tenants facing environmental health problems. If you have reported an issue but received no action from your landlord or the council, it may be time to escalate the matter through the PRS Ombudsman under the Renters' Rights Act 2025.
Common Mistakes to Avoid
- Failing to Report Issues Promptly: Delaying reporting a Category 1 hazard can prolong hazardous conditions and potentially lead to health issues for tenants.
- Lack of Documentation: Not keeping records of complaints, repair requests, or communication with landlords may weaken your case when seeking help from the council or PRS Ombudsman.
- Ignoring Improvement Notices: If an improvement notice is issued by South Ribble council, ignoring it can lead to legal action and penalties for the landlord.
- Self-Rectification Without Consent: Attempting to fix a problem yourself without consent can complicate landlord-tenant relations and may not be covered under your tenancy agreement or local laws.
When to Get Professional Advice
In cases where environmental health issues are complex, involve significant costs for repairs, or if you have exhausted all available free advice options, consulting with a regulated solicitor may be beneficial. A solicitor can provide tailored legal guidance and represent you in formal complaints or disputes with landlords or the council.
However, many tenants find that seeking assistance from free services like Citizens Advice and Shelter is sufficient to resolve their issues without needing professional representation. Always check directly with South Ribble council for local advice and resources specific to your situation.
