Environmental Health Complaints and the Ombudsman in Stockton-on-Tees
Quick answer: To report unsafe or unhealthy housing conditions in Stockton-on-Tees - such as damp, mould, vermin, broken heating or poor sanitation - contact the environmental health team at your local council. You can find the right council and its reporting route through GOV.UK: find your local council. Environmental health officers can inspect your home under the Housing Health and Safety Rating System (HHSRS) and, where a serious (Category 1) hazard is found, require your landlord to put it right under the Housing Act 2004.
Tenants and landlords in Stockton-on-Tees are covered by the same statutory framework as other areas of England, with the Housing Act 2004 (HHSRS Part 1), the Environmental Protection Act 1990, and the Renters' Rights Act 2025 serving as key pieces of legislation. This guide provides important information on how to address environmental health complaints in Stockton-on-Tees and how recent changes can assist both tenants and landlords.
In 2026, tenant concerns about housing conditions have become increasingly prominent due to rising awareness around the impact of poor living environments on health and wellbeing. The introduction of new regulations under the Renters' Rights Act 2025 has provided additional tools for addressing these issues effectively, making it important for tenants in Stockton-on-Tees to understand their rights.
What the Law Says
Under the Housing Act 2004 (Part 1). The Housing Health and Safety Rating System (HHSRS) is used by local councils like Stockton-on-Tees to assess properties for potential health hazards. The Environmental Protection Act 1990 also provides a legal framework for addressing environmental health issues. Including noise pollution and hygiene standards. Additionally, the Renters' Rights Act 2025 has introduced the Private Rented Sector Ombudsman (PRS Ombudsman) to mediate disputes between tenants and landlords.
The HHSRS identifies Category 1 hazards that pose a significant risk to health or safety. Such as poor ventilation leading to condensation, dampness, and mould. The Environmental Protection Act allows councils to issue improvement notices for various environmental issues impacting residential areas. Tenants should familiarise themselves with these statutory provisions to ensure their living conditions meet the legal standards set out by these acts.
How the Renters' Rights Act 2025 Changes This
The Renters' Rights Act 2025 introduces several changes aimed at improving tenant protection and resolving disputes in the private rented sector. One significant change is the establishment of a new PRS Ombudsman, which provides an independent body for tenants to escalate complaints if local mediation fails.
under Section 318 of the Renters' Rights Act 2025, councils like Stockton-on-Tees are required to enforce housing standards more rigorously and provide better support for tenants facing environmental health issues. This includes proactive measures such as regular inspections and enforcement actions against landlords who fail to comply with HHSRS regulations.
What this Means for Tenants in Stockton-on-Tees
Tenant rights under the Housing Health and Safety Rating System (HHSRS) allow residents to report any Category 1 hazards, which include issues like poor sanitation, dampness, and unsafe gas or electrical installations. If a tenant identifies such a hazard, they should immediately contact the Stockton-on-Tees environmental health team.
To report a problem effectively, tenants can use the council's online reporting system or call their dedicated helpline to initiate an investigation. The Stockton-on-Tees housing team will assess the property and may issue improvement notices if necessary. These notices require landlords to rectify any identified issues within a specified timeframe to prevent harm to residents.
Your Next Steps if You Need Help in Stockton-on-Tees
If you need assistance with environmental health complaints, start by contacting your local council's housing team or visiting their website for guidance. Gathering evidence such as photos and written records of communication can strengthen your case when reporting issues.
Free advice services like Citizens Advice and Shelter offer valuable support to tenants facing problems related to property condition or landlord responsibilities. These organisations provide legal guidance tailored specifically to the needs of individuals in Stockton-on-Tees, helping you understand your rights under HHSRS and other relevant laws.
Common Mistakes to Avoid
Tenants often overlook the importance of reporting issues promptly; delays can make it harder to prove that a hazard existed at a certain time. Another common mistake is failing to gather sufficient evidence before contacting authorities, which may weaken your case if disputes arise later on.
Landlords might also misinterpret their legal obligations under HHSRS and delay necessary repairs or improvements due to cost concerns. This can lead to enforcement actions from the Stockton-on-Tees environmental health team and potential fines.
When to Get Professional Advice
If you face complex issues involving multiple parties or severe legal disputes, consulting a regulated solicitor may be advisable. However, many tenants find that free advice services are sufficient for addressing most common complaints related to housing conditions in Stockton-on-Tees.
To find professional help, contact local law firms, look up the PRS Ombudsman website, and check with Stockton-on-Tees council directly. Always seek a second opinion or further legal guidance if unsure about your rights or next steps.
