Environmental Health Complaints and the Ombudsman in Teignbridge
Quick answer: To report unsafe or unhealthy housing conditions in Teignbridge - such as damp, mould, vermin, broken heating or poor sanitation - contact the environmental health team at your local council. You can find the right council and its reporting route through GOV.UK: find your local council. Environmental health officers can inspect your home under the Housing Health and Safety Rating System (HHSRS) and, where a serious (Category 1) hazard is found, require your landlord to put it right under the Housing Act 2004.
Tenants and landlords in Teignbridge are covered by the same statutory framework as the rest of England. This guide covers the legal rights and responsibilities related to environmental health complaints, such as mould, dampness, noise pollution, and other conditions that may affect health and safety. It's designed for private renters and social tenants who live in Teignbridge.
In 2026, concerns about environmental health have grown significantly due to increased urbanisation and the effects of climate change. Tenants are more aware than ever of their rights and how they can ensure a safe living environment. The introduction of new regulations under the Renters' Rights Act 2025 has further bolstered these protections.
What the Law Says
The core statutes governing environmental health complaints in Teignbridge include the Housing Act 2004 (Part 1 - Housing Health and Safety Rating System) and the Environmental Protection Act 1990. These laws provide a framework for identifying and addressing conditions that may harm tenants' health.
The Housing Health and Safety Rating System (HHSRS), established under Section 6 of the Housing Act 2004, assesses properties based on their potential to cause harm. The HHSRS evaluates over 15 types of hazards, categorising them as either Category 1 or Category 2 based on severity.
the Environmental Protection Act 1990 helps local authorities like Teignbridge to take action against nuisances and other environmental issues affecting residential properties. This act allows councils to enforce measures such as improvement notices and prohibition orders when necessary.
How the Renters' Rights Act 2025 Changes This
The Renters' Rights Act 2025 introduces a new Private Rented Sector (PRS) Ombudsman, designed specifically for resolving disputes between tenants and landlords. Under Section 13 of this act, the PRS Ombudsman can investigate complaints related to environmental health issues that aren't adequately addressed by local council authorities.
The Act also mandates enhanced record-keeping requirements for landlords, ensuring they maintain accurate logs of property inspections and repairs. This transparency helps in resolving disputes more efficiently and provides a clearer picture when addressing persistent health hazards.
What This Means for Tenants in Teignbridge
Tenants in Teignbridge should familiarise themselves with the Housing Health and Safety Rating System (HHSRS) to understand which conditions qualify as Category 1 hazards. These are the most serious issues that can significantly impact a tenant's health, such as structural safety risks or severe dampness.
If you identify a potential hazard in your home, report it to Teignbridge's environmental health team immediately. Provide clear evidence of the problem-photographs, videos, and any relevant medical documentation-to support your case. The council may then issue an improvement notice requiring landlords to address these issues promptly.
Your Next Steps if You Need Help in Teignbridge
If you need assistance addressing environmental health complaints, start by contacting Teignbridge's housing team directly. They can guide you through the process of reporting hazards and issuing necessary notices. Gather all relevant evidence before reaching out-this includes documentation showing the extent of the issue and any attempts to resolve it with your landlord.
seek free advice from local organisations such as Citizens Advice or Shelter. These services offer valuable guidance without cost. Ensure that you check directly with Teignbridge council for specific procedures and requirements applicable in your area.
Common Mistakes to Avoid
- Underreporting Hazards: Failing to report Category 1 hazards promptly can worsen the situation, potentially leading to long-term health issues.
- Inadequate Documentation: Without proper evidence, it's difficult to prove the severity of environmental health issues.
- Ignoring Landlord Communication: Responding appropriately to communications from your landlord regarding repairs or improvements is important for maintaining a cooperative relationship.
- Neglecting Legal Advice: Consulting legal experts early on can prevent misunderstandings and help secure better outcomes.
When to Get Professional Advice
If you have exhausted all free advice services and still face unresolved issues, consulting with a regulated solicitor may be necessary. They can provide tailored advice based on your specific circumstances and ensure that your rights are fully protected under the law.
Check directly with Teignbridge council or seek guidance from a legal professional to determine if hiring a solicitor is appropriate for your situation. Always hedge outcomes: tenants in this situation typically may be entitled to further action, but it's wise to check with a solicitor or Shelter for your specific case details.
