Environmental Health Complaints and the Ombudsman in West Lancashire
Quick answer: To report unsafe or unhealthy housing conditions in West Lancashire - such as damp, mould, vermin, broken heating or poor sanitation - contact the environmental health team at your local council. You can find the right council and its reporting route through GOV.UK: find your local council. Environmental health officers can inspect your home under the Housing Health and Safety Rating System (HHSRS) and, where a serious (Category 1) hazard is found, require your landlord to put it right under the Housing Act 2004.
Tenants and landlords in West Lancashire are covered by the same statutory framework as the rest of England. This guide focuses on environmental health complaints and provides an overview of how tenants can address issues such as mould, dampness, or other hazardous living conditions within their rented properties. The topic is particularly relevant today because of new legislation aimed at protecting renters' rights in the private rented sector (PRS).
Recent years have seen a significant rise in environmental health complaints due to inadequate maintenance and poor building standards. The Renters' Rights Act 2025 introduces several changes that enhance tenants' ability to seek redress for substandard living conditions, making it imperative for residents to understand their rights and the avenues available for remediation.
What the Law Says
The Environmental Protection Act 1990 and the Housing Health and Safety Rating System (HHSRS) Part 1 of the Housing Act 2004 form the core legal framework governing environmental health in rental properties. The HHSRS assesses risks to tenants' health and safety from a wide range of hazards, such as dampness, mould, poor ventilation, and inadequate heating systems.
Under Section 65 of the Environmental Protection Act, local authorities like West Lancashire have the power to serve improvement notices when properties are deemed unfit for human habitation. This enables councils to take proactive steps in ensuring that rental properties meet minimum health and safety standards.
How the Renters' Rights Act 2025 Changes this
The Renters' Rights Act 2025 introduces a new Private Rented Sector Ombudsman (PRS Ombudsman) to handle disputes between tenants and landlords. This provision provides an additional layer of protection for renters by offering an impartial investigation service where other avenues have failed.
Under the new act, tenants may file complaints with the PRS Ombudsman if they believe their landlord hasn't addressed environmental health issues adequately or promptly. The ombudsman can investigate these claims and make recommendations to resolve disputes fairly and efficiently.
What this Means for Tenants in West Lancashire
Tenants in West Lancashire are entitled to live in properties that meet the Housing Health and Safety Rating System (HHSRS) standards, which categorise hazards into two levels: Category 1 (serious risks) and Category 2 (less serious but still needing attention). If you identify a hazard such as mould or dampness, it's important to report it to the West Lancashire environmental health team.
To report a Category 1 hazard, contact your local council's housing department. Provide detailed information about the issue, including dates of occurrence and any documentation such as photographs or emails from your landlord acknowledging the problem but failing to take action. The council may then investigate and serve an improvement notice if necessary.
Your Next Steps If You Need Help in West Lancashire
If you need assistance with environmental health complaints in West Lancashire, start by contacting the local housing team directly. Gather all relevant evidence such as photos, emails, or any correspondence regarding your complaint. Additionally, seek free advice from organisations like Citizens Advice and Shelter.
West Lancashire council has a dedicated housing team that can provide guidance on how to proceed with environmental health complaints. They may also offer support in addressing issues directly with landlords and mediating disputes when necessary.
Common Mistakes to Avoid
Tenants often make the mistake of not reporting hazards early enough, which can lead to serious health risks over time. Another common issue is failing to document evidence properly. Making it difficult for authorities or ombudsmen to assess your case accurately. Landlords may overlook their obligations by neglecting property maintenance or delaying necessary repairs.
To avoid these pitfalls, ensure you report any environmental hazards promptly and maintain thorough records of all communications with landlords and council officials.
When to Get Professional Advice
If your situation involves complex legal issues beyond basic advice, consulting a regulated solicitor is advisable. They can provide guidance on specific aspects of the law that may apply to your case, such as landlord obligations under the Housing Act or the application of HHSRS standards in your property.
For simpler cases, free services like those offered by Citizens Advice and Shelter are typically sufficient. These organisations offer practical advice and can help you deal with communication with landlords and local authorities effectively.
