Checked 22 September 2026. We are not connected with Ross & Roberts and are not paid by it. If anything on this page is wrong, tell us through our contact page and we will review it.
Which councils use Ross & Roberts
We found 4 councils in England and Wales that name Ross & Roberts as an enforcement agent for council tax on their own website or in an official response, or that have a current council tax enforcement contract with it. Each council's page shows its source.
Enforcement contracts that name Ross & Roberts
Council enforcement contracts published on Contracts Finder since 2015 that list Ross & Roberts by its registered name as a supplier. A contract often covers several firms and several kinds of debt, and the value is the whole contract, not what this firm was paid. Many are listed at £0: enforcement contracts are often concessions, where the council usually pays nothing and the firm's income comes mainly from the fees the law allows it to add to the accounts it collects.
| Buyer | What for | Awarded | Ends | Value | Source | |---|---|---|---|---|---| | Somerset County Council | Framework Agreement for the Provision of Civil Debt Enforcement Agent Services | 2017-09-21 | ended | £600,000 | notice |
How to check a letter from Ross & Roberts
Check the letter names the council or creditor you owe, gives a reference number, and says how much is owed and what fees have been added. If you are not sure, contact the council, or the creditor named on the letter, using the phone number on its own website rather than the one on the letter, and ask whether it has passed your account to Ross & Roberts. Ross & Roberts may also collect parking fines and other debts for other creditors. You can ask a bailiff for their enforcement agent certificate and check it on the register of certificated enforcement agents.
What Ross & Roberts can and cannot do
- Entering your home. You usually do not have to open the door or let a bailiff in. For council tax and parking debts, a bailiff cannot force their way into your home, for example by pushing past you, and can only come in through a door. They can come in through an unlocked door. Different rules apply to unpaid criminal fines, Income Tax and Stamp Duty, where force can be used as a last resort, and where you have broken an agreement about goods a bailiff has already listed. Do not physically block a bailiff. If you do not let them in, they can take goods from outside your home, such as a car (GOV.UK).
- Times. In most cases a bailiff cannot take control of goods before 6am or after 9pm. The exceptions are a court order, business premises open at those times, and finishing a visit already under way (Taking Control of Goods Regulations 2013, regulation 13).
- Children and vulnerable people. A bailiff cannot come in if only children under 16 or vulnerable people are at home (GOV.UK). This does not stop them coming back another time.
- What they cannot take. Clothing, bedding, furniture and household items reasonably needed for your household's basic needs, including a cooker or microwave, a fridge, a washing machine, and a table with enough chairs for everyone, are protected. So are tools and equipment you need for work or study, up to £1,350 in total (Taking Control of Goods Regulations 2013, regulation 4). They cannot take someone else's belongings (GOV.UK), but goods you own jointly with someone else can be taken.
- Notice. A Notice of Enforcement must give you at least 14 clear days before a bailiff can take control of your goods (7 clear days for cases started before 1 May 2026), unless a court has ordered a shorter period. Sundays, bank holidays, Good Friday and Christmas Day are not counted (Taking Control of Goods Regulations 2013, regulation 6).
What Ross & Roberts can charge
The fees are set by law, and every enforcement firm uses the same scale.
| Stage | Enforcement started on or after 1 May 2026 | Started before 1 May 2026 | |---|---|---| | Compliance stage (from when the bailiff firm gets the case, including the Notice of Enforcement) | £79 for each debt or liability order | £75 for each debt or liability order | | Enforcement stage (from the first visit) | £247, plus 7.5% of the total debt over £1,900 | £235, plus 7.5% of the total debt over £1,500 | | Sale or disposal stage (from when the bailiff first comes to take goods away, even if nothing is taken) | £116, plus 7.5% of the total debt over £1,900 | £110, plus 7.5% of the total debt over £1,500 |
Source: Taking Control of Goods (Fees) Regulations 2014, regulations 5, 7 and 11 and the Schedule, as amended by SI 2026/366. If one visit covers several debts, a compliance fee can be charged for each debt, but the enforcement and sale fees are charged once, on the combined total. Costs such as storage, locksmiths and auction costs can be added on top (regulations 8 to 10), and VAT may apply. These fees apply to council tax, parking and magistrates' court debts; High Court Enforcement Officers use a different scale. If you disagree with the fees, you can ask the county court to decide (regulation 16).
You can check the fees on your account against these limits.
How to complain about Ross & Roberts
Complain to Ross & Roberts first, then to the council or creditor that instructed it. GOV.UK explains the next steps: How to complain about a bailiff.
Free, confidential help
Do not ignore a Notice of Enforcement. Contact the council or creditor as soon as you can: it can agree a payment arrangement and can ask the bailiff to pause.
You can get free debt advice from:
If a debt adviser asks for more time before your notice period ends, the bailiff must wait at least 28 clear days before taking control of your goods (Taking Control of Goods Regulations 2013, regulation 6(1A), for cases started on or after 1 May 2026). A debt adviser can also check whether you can get Breathing Space (the Debt Respite Scheme), which pauses most enforcement action while it lasts.
If you are disabled, seriously ill or finding it hard to cope, tell the bailiff and the council. The enforcement-stage fees cannot be charged to a vulnerable person unless they were given a proper chance to get help and advice before goods were removed (Taking Control of Goods (Fees) Regulations 2014, regulation 12). If you are struggling to cope, you can call Samaritans free on 116 123.
Published by Deposit Recovery Claims Ltd, which runs The Tenants Voice and a tenancy deposit service. We do not give debt advice and are not paid by any enforcement firm, council or advice service named here.