If you believe an article on The Tenants Voice is materially inaccurate, defamatory, or unfair, we want to hear from you and we will respond promptly.
How to complain
Send your complaint to the contact email shown on our contact page. Please include:
- The full URL of the article you are complaining about
- The specific paragraph or sentence you say is wrong, with your reasoning
- Any evidence you can share that supports your position
- The outcome you are seeking (correction, takedown, right of reply, etc.)
What we will do
We will acknowledge your complaint within three working days. We will investigate it ourselves first, including checking the source data we cite (Housing Ombudsman decisions, RSH judgements, court statistics, statute). We will respond to you with our findings within ten working days, or sooner where possible.
Possible outcomes
- Correction: if you are right, we will update the article and add a correction note. We do not delete history.
- Right of reply: if the article fairly reports public regulatory data but you wish to provide context, we will consider publishing your response.
- No change: if our reporting is factually accurate and properly attributed, we may decline to amend, with a written explanation of our reasoning.
Public regulatory data
Where The Tenants Voice publishes counts and findings drawn from the Housing Ombudsman or the Regulator of Social Housing, those are matters of public record. We will correct the way we report them if we have made a transcription or attribution error. We will not remove accurately reported public regulator data on request, because doing so would undermine the public-record nature of the regulator's work.
Escalation
If you remain dissatisfied with our response you may consider:
- Defamation: contact a solicitor for advice on whether the requirements of the Defamation Act 2013 are met.
- Data protection: complain to the Information Commissioner's Office if your complaint relates to personal data.
- Press standards: The Tenants Voice is not currently regulated by Impress or IPSO. If a press regulator is relevant to your complaint, that body's procedures will apply only to the extent that they have jurisdiction.
Last reviewed: 30 April 2026.