This privacy policy explains how The Tenants Voice handles your personal data when you use this website. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What data we collect
- Analytics data - aggregated, anonymised information about how visitors use the site (pages viewed, time on page, country, device type) collected via Google Analytics 4 with Consent Mode v2 and a first-party analytics signal.
- Server logs - your IP address, user-agent string, and request timestamp are logged by our content delivery network for security and performance purposes. Logs are retained for up to 30 days and are not used to identify individual visitors.
- Contact form submissions - if you contact us directly, we hold your message and reply for as long as is necessary to respond, after which we may retain it for editorial reference.
What we do not do
We do not sell, rent, or trade personal data. We do not run remarketing or behavioural advertising. We do not build user profiles for the purpose of targeted advertising. We do not share data with third parties for their independent marketing.
Cookies and consent
The Tenants Voice uses cookies for analytics and functional purposes only. By default, before you give consent, no analytics or advertising cookies are set. The site implements Google Consent Mode v2: cookies for analytics, ad storage, ad personalisation, and ad user data are set to "denied" until you choose to allow them via the cookie banner. See our cookie policy for the full list.
Lawful basis
We rely on the following lawful bases for processing under UK GDPR:
- Consent for analytics cookies and advertising cookies, captured via the cookie banner.
- Legitimate interests for server logs (necessary for site security and performance) and aggregated, non-identifying analytics where consent has been granted.
- Performance of a contract for any commercial relationship that may exist between us and a reader who explicitly enters one (for example a paid service, where applicable).
Your rights
Under UK GDPR you have the right to:
- Be informed about how we use personal data (this policy)
- Access the personal data we hold about you
- Have inaccurate personal data corrected
- Have personal data erased where the lawful basis no longer applies
- Restrict or object to processing
- Have data ported to another controller in a structured format
- Withdraw consent at any time (cookie consent can be reset by clearing site data in your browser)
- Lodge a complaint with the Information Commissioner's Office
Children
The Tenants Voice is intended for an adult readership. We do not knowingly collect data from anyone under the age of 16. If you become aware of a child providing personal data to us, please contact us so we can remove it.
Data retention
Server logs are kept for up to 30 days. Analytics data is retained at the default Google Analytics 4 retention setting (14 months). Email correspondence is retained for as long as the conversation requires plus a reasonable editorial reference period.
Contact and the controller
The data controller for this website is the editorial team at The Tenants Voice. Privacy questions can be sent to the contact email shown on our contact page.
Deposit-claim enquiry form (separate controller)
The deposit-claim enquiry form on this website (where present) is operated by Deposit Recovery Claims Ltd, a company registered in England and Wales under company number 09951177, registered office Unit 2a Cowm Top Lane, Rochdale OL11 2PU, and is registered with the Information Commissioner's Office under data protection registration reference ZA232148. Deposit Recovery Claims Ltd is the data controller for personal data submitted through that form. By submitting the form you consent to Deposit Recovery Claims Ltd processing your details for the purpose of assessing your enquiry and, where you have given the necessary tick-box consents, sharing those details with a solicitor partner regulated by the Solicitors Regulation Authority so they can contact you about your potential claim.
Lawful basis: consent (UK GDPR Article 6(1)(a)) for submission and onward sharing; legitimate interests for spam-prevention and basic fraud checks. You may withdraw consent at any time by emailing the address shown on the form. Withdrawing consent does not affect the lawfulness of processing before withdrawal. Deposit Recovery Claims Ltd retains submitted enquiry data for the lesser of (a) six years from the date of submission (matching the limitation period for tenancy-deposit claims) or (b) until you ask for it to be deleted.
You have all of the data-subject rights listed in the section above (access, rectification, erasure, restriction, portability, objection, complaint to the ICO) in respect of data held by Deposit Recovery Claims Ltd.
Last reviewed: 30 April 2026.