RSH provider code L4240 · Non-profit | Registered society
What you need to know about A2Dominion Housing Group Limited
A2Dominion Housing Group Limited is a non-profit registered society that provides social housing across multiple regions in England. A2Dominion Housing Group Limited's activities are governed by its constitution, and it operates under the RSH provider code L4240. While specific details like stock size may not be publicly disclosed. A2Dominion plays a significant role in providing homes for those in need.
How A2Dominion Housing Group Limited is regulated
A2Dominion Housing Group Limited is regulated by the Regulator of Social Housing (RSH) under the framework established by the Housing and Regeneration Act 2008. Complaints against the organisation are handled through a formal escalation process. With unresolved issues being referred to the Housing Ombudsman Service for independent review. In 2024, new Consumer Standards were introduced, which aim to enhance transparency and accountability in social housing provision.
What the Housing Ombudsman record shows
The figures published by the Housing Ombudsman show that there have been 228 decisions involving A2Dominion Housing Group Limited. Of these, 66 (29%) have resulted in findings of severe maladministration. Severe maladministration is the most serious determination made by the regulator and indicates significant or persistent failings in the handling of complaints.
What this means for A2Dominion Housing Group Limited tenants
Tenants may be entitled to pursue their concerns through both internal and external channels. It's advisable to start with A2Dominion's own complaints process, following up if a resolution isn't reached within 8 weeks. If unresolved, the Housing Ombudsman Service can provide an independent review. Additionally, since October 2025, tenants have been covered by Awaab's Law for issues related to damp and mould. Landlords must adhere to the Decent Homes Standard, which sets out minimum criteria for habitable homes.
How to escalate a complaint about A2Dominion Housing Group Limited
To escalate a complaint, start by writing to A2Dominion Housing Group Limited directly with your concerns. After receiving a final response from them or if no resolution is achieved within 8 weeks, you can then contact the Housing Ombudsman Service for further review. A2Dominion Housing Group Limited is free and doesn't require legal representation. For general support, tenants may seek guidance from Citizens Advice or Shelter.
Where to read more
For additional information, visit:
- Housing Ombudsman
- Regulator of Social Housing
- The Tenants Voice category pages on disrepair and complaints
- Housing Act 2004
- Housing and Regeneration Act 2008
Housing Ombudsman activity
The Housing Ombudsman has published 228 decisions involving A2Dominion Housing Group Limited. Each decision is the regulator's formal determination of a tenant complaint that A2Dominion Housing Group Limited could not resolve through its own internal complaints process.
Of those decisions, 66 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about A2Dominion Housing Group Limited
If you have raised a complaint with A2Dominion Housing Group Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.