RSH provider code L4172 · Non-profit | Registered society
What you need to know about Abri Group Limited
Abri Group Limited is a non-profit registered society that provides social housing in England. The Housing Ombudsman has assigned it the provider code L4172, and its operational footprint spans multiple regions within the country. While the exact number of homes managed by Abri Group Limited isn't publicly disclosed, the organisation plays an important role in providing accommodation to those in need.
How Abri Group Limited is regulated
Abri Group Limited is regulated under the Housing and Regeneration Act 2008 framework. Which ensures that social housing providers adhere to certain standards. The Regulatory System for Social Housing (RSSH) sets out rules for governance, management, and financial health. Any complaints against Abri Group Limited can be escalated to the independent Housing Ombudsman Service if they're not resolved through internal processes within eight weeks. Since October 2024, social landlords like Abri Group Limited must comply with new Consumer Standards aimed at enhancing transparency and accountability.
What the Housing Ombudsman record shows
The Housing Ombudsman has published 89 decisions involving Abri Group Limited. Of these, four (or 4%) contain findings of severe maladministration, which is the regulator's most serious determination reserved for significant or persistent failures in governance or service delivery. The figures are matters of public record published by the regulator and reflect the regulatory oversight of social housing providers.
What this means for Abri Group Limited tenants
Tenants should be aware that they may be entitled to certain protections. Such as those outlined under Awaab's Law regarding damp and mould since October 2025. Additionally, homes must meet the Decent Homes Standard, which includes structural soundness, internal decoration, thermal performance, and the presence of modern facilities like kitchen appliances and bathrooms. Tenants in this position should consider following their landlord's complaints process first before escalating unresolved issues to the Housing Ombudsman.
How to escalate a complaint about Abri Group Limited
To escalate a complaint, tenants should start by writing to Abri Group Limited directly with detailed information about their concerns. After submitting the initial complaint, they should request a final response from the landlord once the internal process has concluded or after eight weeks if no resolution is reached. Following this, unresolved issues can be escalated to the Housing Ombudsman at https://www.housing-ombudsman.org.uk. Abri Group Limited is free and doesn't require legal representation. Tenants may also seek general support from Citizens Advice or Shelter.
Where to read more
For further information, tenants can visit the Housing Ombudsman website at https://www.housing-ombudsman.org.uk and the Regulator of Social Housing site at https://www.gov.uk/government/organisations/regulator-of-social-housing. Additionally, The Tenants Voice provides category pages on disrepair and complaints, as well as relevant legislation such as the Housing Act 2004 and the Housing and Regeneration Act 2008.
Housing Ombudsman activity
The Housing Ombudsman has published 89 decisions involving Abri Group Limited. Each decision is the regulator's formal determination of a tenant complaint that Abri Group Limited could not resolve through its own internal complaints process.
Of those decisions, 4 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Abri Group Limited
If you have raised a complaint with Abri Group Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.