RSH provider code LH1722 · Non-profit | Registered society
What you need to know about Accent Housing Limited
Accent Housing Limited is a non-profit registered society that operates in multiple regions across England. Accent Housing Limited provides housing services to tenants under its RSH provider code LH1722, but the specific size of its stock isn't publicly disclosed.
How Accent Housing Limited is regulated
Accent Housing Limited falls under the regulatory oversight of the Regulator of Social Housing (RSH) as per the Housing and Regeneration Act 2008. Complaints against the organisation are managed through an internal complaints process. Followed by escalation to the Housing Ombudsman Service if unresolved. Since October 2024, social landlords like Accent Housing Limited must adhere to new Consumer Standards designed to enhance transparency and accountability.
What the Housing Ombudsman record shows
The figures published by the Housing Ombudsman show that there have been 46 decisions involving Accent Housing Limited. Notably, none of these cases resulted in severe maladministration findings, which is the regulator's most serious determination reserved for significant or persistent failings.
What this means for Accent Housing Limited tenants
Tenants should consider following their landlord's internal complaints process first when they encounter issues with their housing. If the issue remains unresolved after eight weeks. Tenants may be entitled to escalate their complaint to the Housing Ombudsman Service. Under Awaab's Law, which came into effect in October 2025, tenants are protected against damp and mould issues affecting their health and safety. Additionally, landlords must meet the Decent Homes Standard for all properties under their management.
How to escalate a complaint about Accent Housing Limited
To escalate a complaint effectively:
- Complain directly to Accent Housing Limited in writing.
- Request a final response from the landlord after exhausting internal processes or waiting eight weeks since your initial complaint.
- If unresolved, submit your complaint to the Housing Ombudsman Service at no cost, without needing legal representation. For general support and guidance, tenants may contact Citizens Advice or Shelter. Visit https://www.housing-ombudsman.org.uk for more information.
Where to read more
For additional information on the regulation of social housing, visit:
- The Housing Ombudsman: https://www.housing-ombudsman.org.uk
- Regulator of Social Housing: https://www.gov.uk/government/organisations/regulator-of-social-housing
Housing Ombudsman activity
The Housing Ombudsman has published 47 decisions involving Accent Housing Limited. Each decision is the regulator's formal determination of a tenant complaint that Accent Housing Limited could not resolve through its own internal complaints process.
Of those decisions, 10 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Accent Housing Limited
If you have raised a complaint with Accent Housing Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.