RSH provider code 5060 · Non-profit | Registered society
What you need to know about Amplius Living
Amplius Living is a non-profit registered society that provides social housing in England. With a Housing Ombudsman provider code of 5060, it serves tenants across multiple regions but doesn't publish the exact number of properties under its management.
How Amplius Living is regulated
Amplius Living operates within the regulatory framework set by the Regulator of Social Housing (RSH) under the Housing and Regeneration Act 2008. Tenants who have unresolved issues with their landlord should escalate complaints to the Housing Ombudsman Service, which became mandatory for social landlords in England starting April 2024. The Consumer Standards introduced this year aim to improve transparency and service quality.
What the Housing Ombudsman record shows
The figures are matters of public record published by the regulator: there have been 63 decisions involving Amplius Living, with 19 (or 30%) containing findings of severe maladministration. Severe maladministration is reserved for significant or persistent failings that severely impact tenants' lives and rights.
What this means for Amplius Living tenants
Tenants in this position should consider following the formal complaint process outlined by their landlord first. Then escalating to the Housing Ombudsman after 8 weeks if unresolved. Under Awaab's Law, tenants may be entitled to swift action on damp or mould issues since October 2025. Tenants are also advised to familiarise themselves with the Decent Homes Standard and can seek legal advice for their specific situation.
How to escalate a complaint about Amplius Living
To escalate a complaint, start by submitting it in writing to Amplius Living directly. After receiving a final response from the landlord or if 8 weeks have elapsed without resolution, tenants should contact the Housing Ombudsman Service, which is free and doesn't require legal representation. For general support, Citizens Advice and Shelter are valuable resources. Visit the Housing Ombudsman website at https://www.housing-ombudsman.org.uk for more information.
Where to read more
For further details, visit the Housing Ombudsman (https://www.housing-ombudsman.org.uk), the Regulator of Social Housing (https://www.gov.uk/government/organisations/regulator-of-social-housing), and The Tenants Voice category pages on disrepair and complaints. Additionally, review relevant legislation such as the Housing Act 2004 and the Housing and Regeneration Act 2008 at https://www.legislation.gov.uk.
Housing Ombudsman activity
The Housing Ombudsman has published 63 decisions involving Amplius Living. Each decision is the regulator's formal determination of a tenant complaint that Amplius Living could not resolve through its own internal complaints process.
Of those decisions, 19 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Amplius Living
If you have raised a complaint with Amplius Living and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.