RSH provider code L4393 · Non-profit | Registered society
What you need to know about Aster Group Limited
Aster Group Limited is a non-profit registered society providing housing services across England. Aster Group Limited has a broad reach but doesn't specify its stock size publicly. The Housing Ombudsman Service has published 93 decisions related to complaints against Aster Group Limited, which provides context for understanding the scale of tenant interactions and concerns.
How Aster Group Limited is regulated
Aster Group Limited falls under the regulatory oversight of the Regulator of Social Housing (RSH), as outlined in the Housing and Regeneration Act 2008. This framework ensures that housing associations like Aster meet strict standards to protect tenants' rights. Any complaints not resolved through Aster's internal processes can be escalated to the Housing Ombudsman Service, which became operational under new Consumer Standards introduced in April 2024.
What the Housing Ombudsman record shows
The figures are matters of public record published by the regulator, showing that out of 93 decisions involving Aster Group Limited, 10 (or approximately 11%) were found to involve severe maladministration. Severe maladministration is a serious determination reserved for significant or persistent failures in housing association practices.
What this means for Aster Group Limited tenants
Tenants in this position should consider starting their complaint through Aster's internal complaints process and escalate it to the Housing Ombudsman if the issue remains unresolved after eight weeks. Under Awaab's Law, which took effect since October 2025, landlords may be required to address damp or mould issues more promptly. Additionally, housing stock must meet the Decent Homes Standard, which outlines basic conditions for habitable homes.
How to escalate a complaint about Aster Group Limited
To escalate a complaint about Aster Group Limited, tenants should first write to the landlord with their concerns. After receiving an initial response, they may request a final decision from the landlord. If the issue remains unresolved after this process or eight weeks have passed since the initial complaint, tenants can escalate it to the Housing Ombudsman Service. Aster Group Limited is free and doesn't require legal representation. For general support, tenants may contact Citizens Advice or Shelter.
Where to read more
For additional information on housing regulations and complaints processes, visit:
- Housing Ombudsman
- Regulator of Social Housing
- Tenants Voice category pages on disrepair and complaints
- Housing Act 2004
- Housing and Regeneration Act 2008
Housing Ombudsman activity
The Housing Ombudsman has published 93 decisions involving Aster Group Limited. Each decision is the regulator's formal determination of a tenant complaint that Aster Group Limited could not resolve through its own internal complaints process.
Of those decisions, 10 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Aster Group Limited
If you have raised a complaint with Aster Group Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.