RSH provider code 00ML · Local authority | Local authority
What you need to know about Brighton and Hove City Council
Brighton and Hove City Council is a local authority that provides housing services in England. The council operates under the RSH provider code 00ML, making it accountable to the Regulator of Social Housing (RSH). As a landlord, Brighton and Hove City Council manages a stock size not publicly disclosed.
How Brighton and Hove City Council is regulated
Brighton and Hove City Council is regulated by the Regulator of Social Housing under the Housing and Regeneration Act 2008. Any complaints against the council are escalated to the Housing Ombudsman Service, which handles disputes that can't be resolved internally. The Ombudsman Service ensures compliance with the Consumer Standards introduced in 2024, providing a framework for fair treatment of tenants.
What the Housing Ombudsman record shows
The figures published by the Housing Ombudsman show that there have been 38 decisions involving Brighton and Hove City Council. Out of these, five (13%) contain findings of severe maladministration. Severe maladministration is the most serious determination made by the regulator, reserved for significant or persistent failures in administrative processes.
What this means for Brighton and Hove City Council tenants
Tenants in this position should consider starting with their landlord's own complaints process to address any issues they face. If unresolved after eight weeks, tenants may escalate their complaint to the Housing Ombudsman Service. Since October 2025, Awaab's Law mandates landlords to take action on damp and mould issues. Tenants are also entitled to housing that meets the Decent Homes Standard.
How to escalate a complaint about Brighton and Hove City Council
To escalate a complaint, tenants should first write to Brighton and Hove City Council detailing their concerns. After receiving a final response from the council or eight weeks have elapsed without resolution, tenants may proceed to the Housing Ombudsman Service. Brighton and Hove City Council is free of charge and doesn't require legal representation. Tenants can seek general support from Citizens Advice or Shelter. For more information, visit the Housing Ombudsman website.
Where to read more
For further details on regulations and tenant rights, consult the Housing Ombudsman (housing-ombudsman.org.uk), the Regulator of Social Housing (gov.uk/government/organisations/regulator-of-social-housing), and The Tenants Voice category pages on disrepair and complaints. Relevant statutes include the Housing Act 2004 and the Housing and Regeneration Act 2008 (legislation.gov.uk).
Housing Ombudsman activity
The Housing Ombudsman has published 38 decisions involving Brighton and Hove City Council. Each decision is the regulator's formal determination of a tenant complaint that Brighton and Hove City Council could not resolve through its own internal complaints process.
Of those decisions, 5 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Brighton and Hove City Council
If you have raised a complaint with Brighton and Hove City Council and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.