RSH provider code LH4087 · Non-profit | Registered society
What you need to know about Clarion Housing Group Limited
Clarion Housing Group Limited is a non-profit registered society that operates in England, providing housing and related services across multiple regions. The landlord's RSH provider code is LH4087, indicating its official registration under the UK regulatory framework for social housing.
How Clarion Housing Group Limited is regulated
Clarion Housing Group Limited falls under the regulation of the Regulator of Social Housing (RSH) as stipulated by the Housing and Regeneration Act 2008. This means that the landlord must adhere to a set of standards designed to protect tenants' interests. Including transparency in financial practices and service delivery. Complaints can be escalated to the independent Housing Ombudsman Service if not resolved through internal processes. Since April 2024, Clarion Housing Group Limited is also required to comply with new Consumer Standards, which aim to enhance accountability and responsiveness towards tenants.
What the Housing Ombudsman record shows
The figures are matters of public record published by the regulator: there have been 791 decisions involving Clarion Housing Group Limited. Of these, 65 (8%) contain findings of severe maladministration. Severe maladministration is the most serious determination made by the Housing Ombudsman, reserved for significant or persistent failings in a landlord's policies or practices that directly impact tenants' living conditions and rights.
What this means for Clarion Housing Group Limited tenants
Tenants in this position should consider starting their complaint with Clarion Housing Group Limited's internal process. If the issue remains unresolved after eight weeks, they may escalate to the independent Housing Ombudsman Service. Additionally, since October 2025, Awaab's Law has provided an entitlement for tenants to request a full repair of damp and mould issues within three months if these conditions are impacting their health. Tenants should also be aware that their homes must meet the Decent Homes Standard, which sets out basic requirements for housing quality.
How to escalate a complaint about Clarion Housing Group Limited
To escalate a complaint effectively, start by submitting your concern in writing directly to Clarion Housing Group Limited and follow up until you receive a response. If after eight weeks there's no resolution or if the landlord's final response is unsatisfactory, tenants should then submit their case to the Housing Ombudsman Service. Clarion Housing Group Limited provides an independent review of unresolved complaints at no cost to the tenant, without the need for legal representation. For general support and guidance on housing rights, Citizens Advice and Shelter are recommended resources.
Where to read more
For additional information, visit the Housing Ombudsman (https://www.housing-ombudsman.org.uk), the Regulator of Social Housing (https://www.gov.uk/government/organisations/regulator-of-social-housing), and explore The Tenants Voice category pages on disrepair and complaints. Statutory details can be found in relevant legislation such as the Housing Act 2004 and the Housing and Regeneration Act 2008.
Housing Ombudsman activity
The Housing Ombudsman has published 802 decisions involving Clarion Housing Group Limited. Each decision is the regulator's formal determination of a tenant complaint that Clarion Housing Group Limited could not resolve through its own internal complaints process.
Of those decisions, 66 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Clarion Housing Group Limited
If you have raised a complaint with Clarion Housing Group Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.