RSH provider code LH4209 · Non-profit | Registered society
What you need to know about Curo Places Limited
Curo Places Limited is a non-profit registered society that operates across multiple regions in England. The landlord, identified by its RSH provider code LH4209, provides housing services without aiming for profit distribution among shareholders or members. Tenants of Curo Places Limited can expect the organisation to focus on delivering social housing and support services.
How Curo Places Limited is regulated
Curo Places Limited falls under the regulatory oversight of the Regulator of Social Housing (RSH) as stipulated by the Housing and Regeneration Act 2008. This framework ensures that registered providers adhere to high standards in managing their stock and serving tenants. Complaints against the organisation are escalated through a formal process. Which first involves internal resolution via Curo Places Limited's own complaints procedures. If unresolved after eight weeks or upon receipt of a final response from the landlord. Complainants may seek further redress by approaching the Housing Ombudsman Service. Since 2024, registered providers like Curo Places Limited must comply with new Consumer Standards aimed at enhancing tenant satisfaction and ensuring fair treatment in housing disputes.
What the Housing Ombudsman record shows
The Housing Ombudsman has published 31 decisions involving Curo Places Limited, indicating a substantial number of cases where tenants have sought external review. Among these decisions, 11 (or approximately 35%) have resulted in findings of severe maladministration by the regulator. Severe maladministration is the most serious determination made by the Housing Ombudsman and signifies significant or persistent failings that can severely impact tenant rights and experiences within their homes. These figures are matters of public record published by the regulator, reflecting a pattern of concern for tenants dealing with this landlord.
What this means for Curo Places Limited tenants
Tenants in this position should consider starting their complaints through Curo Places Limited's internal procedures as outlined on its website or via direct communication. If issues persist beyond eight weeks without resolution. Tenants may be entitled to escalate their complaint to the Housing Ombudsman Service free of charge. Since October 2025, Awaab's Law has provided additional protections for damp and mould in social housing properties, requiring landlords to address these conditions promptly. Additionally, homes should meet the Decent Homes Standard, which mandates that they be structurally sound, reasonably modern, and not significantly worse than the average condition of similar properties. Tenants may benefit from seeking further advice on their rights from organisations such as Citizens Advice or Shelter.
How to escalate a complaint about Curo Places Limited
To escalate a complaint effectively against Curo Places Limited, tenants should first address their concerns in writing directly to the landlord's complaints process. After submitting an initial complaint and receiving communication from Curo Places Limited, tenants may request a final response if they're unsatisfied with the outcome. Once this internal process is exhausted or eight weeks have elapsed without resolution, tenants can submit their case to the Housing Ombudsman Service at https://www.housing-ombudsman.org.uk. This route doesn't require legal representation and offers a free service for resolving disputes. For general support on housing issues, tenants may also contact Citizens Advice or Shelter.
Where to read more
For further information, visit the websites of the Housing Ombudsman (https://www.housing-ombudsman.org.uk), the Regulator of Social Housing (https://www.gov.uk/government/organisations/regulator-of-social-housing), and The Tenants Voice category pages on disrepair and complaints. Statutory guidance can also be found in relevant sections of the Housing Act 2004 and the Housing and Regeneration Act 2008.
Housing Ombudsman activity
The Housing Ombudsman has published 31 decisions involving Curo Places Limited. Each decision is the regulator's formal determination of a tenant complaint that Curo Places Limited could not resolve through its own internal complaints process.
Of those decisions, 11 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Curo Places Limited
If you have raised a complaint with Curo Places Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.