RSH provider code 18UB · Local authority | Local authority
What you need to know about East Devon District Council
East Devon District Council is a local authority that provides social housing in England. As a landlord, it operates under the RSH provider code 18UB and serves multiple regions within England. The council manages its housing stock without publishing specific details on the number of properties it oversees.
How East Devon District Council is regulated
East Devon District Council falls under the regulatory oversight of the Regulator of Social Housing (RSH) as stipulated by the Housing and Regeneration Act 2008. Any complaints against the council are first addressed internally, with unresolved issues escalating to the independent Housing Ombudsman Service. In April 2024, new Consumer Standards were introduced, further enhancing tenant protection and ensuring that landlords meet higher service expectations.
What the Housing Ombudsman record shows
According to figures published by the Housing Ombudsman, there have been 29 decisions involving East Devon District Council. Out of these, five (17%) contain findings of severe maladministration. Severe maladministration is the most serious determination made by the regulator and indicates significant or persistent failures in the management of housing services. These figures are matters of public record published by the regulator.
What this means for East Devon District Council tenants
Tenants who face issues with their landlord should start by lodging a formal complaint directly with East Devon District Council. If the issue remains unresolved after eight weeks, tenants may escalate their concerns to the Housing Ombudsman Service. Awaab's Law, effective since October 2025, ensures that landlords must address damp and mould issues within strict timelines. Additionally, properties should meet the Decent Homes Standard, which sets criteria for housing quality. Tenants in this position should consider seeking legal advice to ensure their rights are protected.
How to escalate a complaint about East Devon District Council
Tenants wishing to escalate complaints about East Devon District Council can do so by following these steps: First, submit a written complaint to the council detailing your issue and requesting a formal response. After eight weeks or upon receiving the final response from the landlord, tenants may contact the Housing Ombudsman Service for an independent review. East Devon District Council is free of charge and doesn't require legal representation. For general support and guidance on housing rights and regulations, citizens can refer to Citizens Advice and Shelter.
Where to read more
For further information on regulatory bodies and tenant rights, visit:
- Housing Ombudsman
- Regulator of Social Housing
- The Tenants Voice category pages on disrepair and complaints
- Statutes such as the Housing Act 2004 and the Housing and Regeneration Act 2008
These resources provide full guidance and support for tenants dealing with housing issues.
Housing Ombudsman activity
The Housing Ombudsman has published 29 decisions involving East Devon District Council. Each decision is the regulator's formal determination of a tenant complaint that East Devon District Council could not resolve through its own internal complaints process.
Of those decisions, 5 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about East Devon District Council
If you have raised a complaint with East Devon District Council and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.