RSH provider code L4530 · Non-profit | Registered society
What you need to know about East Midlands Housing Group Limited
East Midlands Housing Group Limited is a non-profit registered society that provides social housing across multiple regions in England. The landlord operates under the regulatory oversight of the Regulator of Social Housing (RSH) with the provider code L4530, indicating its commitment to providing affordable homes for those in need.
How East Midlands Housing Group Limited is regulated
East Midlands Housing Group Limited falls under the regulatory framework established by the Housing and Regeneration Act 2008. The landlord must comply with a range of legal requirements set out by the Regulator of Social Housing. Including financial viability rules and governance standards. Additionally, complaints against East Midlands Housing Group Limited can be escalated to the independent Housing Ombudsman Service if they're not resolved through the landlord's internal process. Since October 2024, landlords have been required to adhere to new Consumer Standards designed to enhance transparency and accountability in tenant services.
What the Housing Ombudsman record shows
The Housing Ombudsman has published a total of 50 decisions involving East Midlands Housing Group Limited. Among these decisions, eight (16%) contain findings of severe maladministration, which is one of the most serious determinations issued by the regulator. Severe maladministration typically refers to significant or persistent failures that affect tenants' rights and wellbeing. These figures are matters of public record published by the regulator.
What this means for East Midlands Housing Group Limited tenants
Tenants experiencing issues with their landlord should consider following the established complaint procedures. They must first raise concerns directly with East Midlands Housing Group Limited in writing. If the issue remains unresolved after eight weeks, or if they receive a final response from the landlord that's unsatisfactory, tenants may escalate their complaints to the Housing Ombudsman Service for further investigation. Tenants may also be entitled to additional protections under Awaab's Law concerning damp and mould since October 2025, as well as the Decent Homes Standard.
How to escalate a complaint about East Midlands Housing Group Limited
The process of escalating a complaint against East Midlands Housing Group Limited involves several steps. First, tenants must write to the landlord detailing their concerns clearly and providing relevant documentation. If they don't receive an acceptable resolution within eight weeks or if the landlord's final response is unsatisfactory, tenants can escalate their complaints to the independent Housing Ombudsman Service. East Midlands Housing Group Limited is free of charge and doesn't require a solicitor. Tenants can find support through organisations such as Citizens Advice and Shelter. The official website for the Housing Ombudsman Service is available at https://www.housing-ombudsman.org.uk.
Where to read more
For further information, tenants may refer to the Housing Ombudsman (https://www.housing-ombudsman.org.uk), the Regulator of Social Housing (https://www.gov.uk/government/organisations/regulator-of-social-housing), and The Tenants Voice category pages on disrepair and complaints. Additionally, relevant legislation such as the Housing Act 2004 and the Housing and Regeneration Act 2008 can be found at https://www.legislation.gov.uk/.
Housing Ombudsman activity
The Housing Ombudsman has published 50 decisions involving East Midlands Housing Group Limited. Each decision is the regulator's formal determination of a tenant complaint that East Midlands Housing Group Limited could not resolve through its own internal complaints process.
Of those decisions, 8 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about East Midlands Housing Group Limited
If you have raised a complaint with East Midlands Housing Group Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.