RSH provider code 00CH · Local authority | Local authority
What you need to know about Gateshead Metropolitan Borough Council
Gateshead Metropolitan Borough Council is a local authority providing housing services in England. As a registered social landlord, it operates under the RSH provider code 00CH and manages a stock of properties across multiple regions within the country. The council's constitutional form as a local authority means it has specific responsibilities to its residents, including those who are tenants.
How Gateshead Metropolitan Borough Council is regulated
Gateshead Metropolitan Borough Council is regulated under the Housing and Regeneration Act 2008 framework by the Regulator of Social Housing (RSH). Complaints from tenants about their housing management can be escalated to the independent Housing Ombudsman Service. Gateshead Metropolitan Borough Council has introduced new Consumer Standards in 2024. Which aim to enhance transparency and accountability for social landlords like Gateshead Metropolitan Borough Council.
What the Housing Ombudsman record shows
The Housing Ombudsman has published 31 decisions involving Gateshead Metropolitan Borough Council since its inception. Of these, nine (or 29%) have resulted in findings of severe maladministration. Severe maladministration is the most serious determination made by the regulator and indicates significant or persistent failures on the part of the landlord. The figures are matters of public record published by the Housing Ombudsman.
What this means for Gateshead Metropolitan Borough Council tenants
Tenants should be aware that there have been a number of findings of severe maladministration against their housing provider. If you encounter issues with your tenancy, it's important to start by following the council's own complaints process. You may also escalate unresolved complaints to the Housing Ombudsman after eight weeks if necessary. Awaab's Law, which came into effect in October 2025, requires landlords to address damp and mould effectively. Additionally, properties should meet the Decent Homes Standard for quality and condition.
How to escalate a complaint about Gateshead Metropolitan Borough Council
To escalate a complaint, start by writing to Gateshead Metropolitan Borough Council directly with details of your issue. If you don't receive a satisfactory response within eight weeks or after requesting a final decision from the council, you may then contact the Housing Ombudsman Service for an independent review. Gateshead Metropolitan Borough Council is free and doesn't require legal representation. For general support and advice on housing issues, tenants can also consult Citizens Advice and Shelter.
Where to read more
For further information about regulation and complaints against Gateshead Metropolitan Borough Council, visit:
Statutory frameworks can be found at the following links:
Housing Ombudsman activity
The Housing Ombudsman has published 31 decisions involving Gateshead Metropolitan Borough Council. Each decision is the regulator's formal determination of a tenant complaint that Gateshead Metropolitan Borough Council could not resolve through its own internal complaints process.
Of those decisions, 9 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Gateshead Metropolitan Borough Council
If you have raised a complaint with Gateshead Metropolitan Borough Council and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.