RSH provider code L4313 · Non-profit | Registered society
What you need to know about Gentoo Group Limited
Gentoo Group Limited is a non-profit registered society operating in multiple regions across England. Gentoo Group Limited provides housing services under the RSH provider code L4313, focusing on serving tenants within its designated areas without specifying the exact number of properties it manages.
How Gentoo Group Limited is regulated
Gentoo Group Limited is regulated by the Regulator of Social Housing (RSH) under the Housing and Regeneration Act 2008 framework. Any complaints against the organisation are escalated to the independent Housing Ombudsman Service if not resolved through internal processes. Since April 1, 2024, all social landlords have been required to adhere to new Consumer Standards aimed at improving service quality for tenants.
What the Housing Ombudsman record shows
The Housing Ombudsman has published 36 decisions involving Gentoo Group Limited, with no findings of severe maladministration. Severe maladministration is the regulator's most serious determination, reserved for significant or persistent failings that have a detrimental impact on service users. The figures are matters of public record published by the regulator.
What this means for Gentoo Group Limited tenants
Tenants in this position should consider starting with the landlord's own complaints process if they encounter issues such as disrepair or damp/mould. Since October 2025, Awaab's Law requires landlords to address significant mould and damp problems promptly. Tenants may be entitled to additional assistance under the Decent Homes Standard, which aims to ensure that homes meet a minimum standard of repair, thermal comfort, and internal space.
How to escalate a complaint about Gentoo Group Limited
To escalate a complaint, tenants should first submit it in writing directly to Gentoo Group Limited. After receiving the initial response, request a final decision if the issue remains unresolved. If the landlord's process is exhausted or eight weeks have passed without resolution, tenants can take their case to the Housing Ombudsman Service, which provides a free service and doesn't require legal representation. For general support and guidance, Citizens Advice and Shelter are useful resources. The official website for the Housing Ombudsman is https://www.housing-ombudsman.org.uk.
Where to read more
For further information on regulations affecting Gentoo Group Limited, visit:
- The Housing Ombudsman
- Regulator of Social Housing
- Statutes: Housing Act 2004 and Housing and Regeneration Act 2008
Housing Ombudsman activity
The Housing Ombudsman has published 36 decisions involving Gentoo Group Limited. Each decision is the regulator's formal determination of a tenant complaint that Gentoo Group Limited could not resolve through its own internal complaints process.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Gentoo Group Limited
If you have raised a complaint with Gentoo Group Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.