RSH provider code L1230 · Non-profit | Registered society
What you need to know about Great Places Housing Association
Great Places Housing Association is a non-profit registered society that operates across multiple regions in England. Great Places Housing Association provides housing services to tenants under its RSH provider code L1230, offering a range of support and accommodation options.
How Great Places Housing Association is regulated
Great Places Housing Association is regulated by the Regulator of Social Housing (RSH) under the framework established by the Housing and Regeneration Act 2008. Complaints against the association can be escalated to the independent Housing Ombudsman Service if they're not resolved through the internal complaints process. Since October 2024, social landlords have been required to comply with new Consumer Standards, which aim to improve transparency and accountability in housing services.
What the Housing Ombudsman record shows
The figures published by the Housing Ombudsman show that there have been 51 decisions involving Great Places Housing Association. Importantly, none of these decisions have resulted in a severe maladministration finding, indicating no instances where significant or persistent failures were determined. The figures are matters of public record and provide insight into the association's performance as regulated by the Housing Ombudsman.
What this means for Great Places Housing Association tenants
Tenants facing issues with their housing should first address concerns through Great Places Housing Association's internal complaints process. If an issue remains unresolved after eight weeks, tenants may escalate it to the Housing Ombudsman Service. Since October 2025, Awaab's Law requires landlords to address damp and mould issues promptly. Additionally, homes are expected to meet the Decent Homes Standard for quality and condition. Tenants in this position should consider seeking legal advice if they believe their rights have been breached.
How to escalate a complaint about Great Places Housing Association
To escalate a complaint, tenants should first submit it in writing directly to Great Places Housing Association. If the issue isn't resolved within eight weeks or after receiving a final response from the landlord, tenants can contact the Housing Ombudsman Service for further assistance. Great Places Housing Association is free and doesn't require legal representation; however, general support may be sought from Citizens Advice or Shelter. More information on lodging complaints can be found at the Housing Ombudsman website.
Where to read more
For additional resources and detailed guidance, visit the Housing Ombudsman Service (housing-ombudsman.org.uk), the Regulator of Social Housing (regulator.gov.uk/social-housing), and The Tenants Voice category pages on disrepair and complaints. Statutory guidance is also available through the Housing Act 2004 and the Housing and Regeneration Act 2008 (legislation.gov.uk).
Housing Ombudsman activity
The Housing Ombudsman has published 51 decisions involving Great Places Housing Association. Each decision is the regulator's formal determination of a tenant complaint that Great Places Housing Association could not resolve through its own internal complaints process.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Great Places Housing Association
If you have raised a complaint with Great Places Housing Association and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.