RSH provider code 00AP · Local authority | Local authority
What you need to know about Haringey London Borough Council
Haringey London Borough Council is a local authority housing association based in England. The council manages properties across multiple regions under the RSH provider code 00AP. It operates as a local authority, providing homes and support services to residents.
How Haringey London Borough Council is regulated
Haringey London Borough Council is regulated by the Regulator of Social Housing (RSH) under the framework set out in the Housing and Regeneration Act 2008. Complaints against the council are escalated to the Housing Ombudsman Service. Which was established to resolve disputes between tenants and landlords. In line with recent updates, Haringey London Borough Council must adhere to new Consumer Standards introduced by the RSH in 2024.
What the Housing Ombudsman record shows
The Housing Ombudsman has published 148 decisions involving complaints against Haringey London Borough Council. Of these, 81 (55%) contain findings of severe maladministration. Severe maladministration is the regulator's most serious determination and indicates significant or persistent failings by the landlord in handling tenant concerns. These figures are matters of public record published by the Housing Ombudsman.
What this means for Haringey London Borough Council tenants
Tenants who experience issues with their housing should start by filing a formal complaint directly with Haringey London Borough Council. If unresolved after eight weeks, or if the tenant requests it as a final response, they may escalate their case to the Housing Ombudsman Service. Awaab's Law, which came into effect in October 2025, mandates landlords like Haringey London Borough Council to address damp and mould issues promptly. Additionally, properties must meet the Decent Homes Standard, ensuring a minimum level of quality and condition. Tenants may be entitled to further assistance or remedies if they follow this process.
How to escalate a complaint about Haringey London Borough Council
The first step is to file a formal complaint in writing directly with Haringey London Borough Council. After eight weeks, or when the council provides its final response, tenants can escalate their case to the Housing Ombudsman Service for free without needing legal representation. Tenants may also seek general support from organisations such as Citizens Advice and Shelter. The official website of the Housing Ombudsman is .
Where to read more
For further information, visit the websites of the Housing Ombudsman (), the Regulator of Social Housing (), and The Tenants Voice category pages on disrepair and complaints. Statutory guidance can be found in the Housing Act 2004 and the Housing and Regeneration Act 2008 at .
Housing Ombudsman activity
The Housing Ombudsman has published 148 decisions involving Haringey London Borough Council. Each decision is the regulator's formal determination of a tenant complaint that Haringey London Borough Council could not resolve through its own internal complaints process.
Of those decisions, 81 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Haringey London Borough Council
If you have raised a complaint with Haringey London Borough Council and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.