RSH provider code L3076 · Non-profit | Registered society
What you need to know about Home Group Limited
Home Group Limited is a non-profit registered society that provides housing across multiple regions in England. It operates under the RSH provider code L3076 and manages a stock of homes whose size hasn't been published.
How Home Group Limited is regulated
Home Group Limited falls under the regulatory oversight of the Regulator of Social Housing. Governed by the framework set out in the Housing and Regeneration Act 2008. Complaints against the organisation are escalated to the Housing Ombudsman Service for independent investigation once internal processes have been exhausted. Since April 1st, 2024, the Consumer Standards have been introduced, providing clearer guidance on what tenants can expect from their landlords.
What the Housing Ombudsman record shows
The figures published by the Housing Ombudsman show that there are 156 decisions involving Home Group Limited. Among these, 20 (or 13%) contain findings of severe maladministration, which is the regulator's most serious determination and reserved for significant or persistent failings in service delivery.
What this means for Home Group Limited tenants
Tenants should consider following their landlord's complaints process first before escalating unresolved issues to the Housing Ombudsman after eight weeks. Under Awaab's Law, which came into effect in October 2025, tenants may be entitled to a full response to damp and mould issues. Additionally, homes must meet the Decent Homes Standard for basic living conditions. Tenants in this position should consider seeking legal advice or contacting advocacy services if they're unsatisfied with their landlord's response.
How to escalate a complaint about Home Group Limited
To escalate a complaint about Home Group Limited, start by submitting it in writing directly to the organisation. If you don't receive a satisfactory resolution after eight weeks, request a final decision from the landlord. Once this stage is completed, or if the issue remains unresolved after eight weeks, tenants can escalate their complaint to the Housing Ombudsman for free review without needing legal representation. For general support and guidance on housing complaints, Citizens Advice and Shelter are valuable resources. Visit https://www.housing-ombudsman.org.uk to submit a complaint.
Where to read more
For further information on Home Group Limited's regulation and performance, visit the Housing Ombudsman website (https://www.housing-ombudsman.org.uk) or the Regulator of Social Housing site (https://www.gov.uk/government/organisations/regulator-of-social-housing). The Tenants Voice category pages provide additional guidance on disrepair and complaints procedures. Statutory references include the Housing Act 2004 and the Housing and Regeneration Act 2008, available at https://www.legislation.gov.uk.
Housing Ombudsman activity
The Housing Ombudsman has published 160 decisions involving Home Group Limited. Each decision is the regulator's formal determination of a tenant complaint that Home Group Limited could not resolve through its own internal complaints process.
Of those decisions, 20 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Home Group Limited
If you have raised a complaint with Home Group Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.