RSH provider code LH4121 · Non-profit | Registered society
What you need to know about Homes Plus Limited
Homes Plus Limited is a non-profit registered society that operates across multiple regions in England. The landlord's RSH provider code is LH4121, and it manages a portfolio of properties for social housing tenants without publishing the exact stock size.
How Homes Plus Limited is regulated
Homes Plus Limited falls under the regulatory oversight of the Regulator of Social Housing (RSH). Established by the Housing and Regeneration Act 2008. Landlords like Homes Plus Limited are required to adhere to consumer standards introduced in 2024. Which aim to ensure better service delivery for tenants. Complaints against the landlord can be escalated to the independent Housing Ombudsman Service if unresolved through internal processes.
What the Housing Ombudsman record shows
The Housing Ombudsman has published 33 decisions involving Homes Plus Limited. Among these, 16 findings (48%) are classified as severe maladministration-a determination reserved for significant or persistent failings by the regulator. These figures are matters of public record published by the regulator and indicate that a considerable portion of complaints against Homes Plus Limited have been deemed serious enough to warrant this most serious determination.
What this means for Homes Plus Limited tenants
Tenants in this position should consider following the landlord's internal complaint process first. Which typically involves submitting their concerns in writing. If unresolved after 8 weeks or upon receipt of a final response from the landlord. Tenants may escalate their complaints to the Housing Ombudsman Service. Under Awaab's Law since October 2025, tenants dealing with damp and mould issues may be entitled to remedial action without delay. Additionally, properties must meet the Decent Homes Standard, which includes being in a reasonable state of repair, having modern facilities, and being structurally sound.
How to escalate a complaint about Homes Plus Limited
To escalate a complaint effectively, tenants should first complain directly to Homes Plus Limited in writing, detailing their concerns clearly. After 8 weeks or upon receiving the landlord's final response, tenants may proceed to the Housing Ombudsman Service. Homes Plus Limited is free and doesn't require legal representation. For general support on housing issues, tenants can contact Citizens Advice or Shelter. The Housing Ombudsman's website provides further guidance: https://www.housing-ombudsman.org.uk
Where to read more
For more information, visit the Housing Ombudsman (https://www.housing-ombudsman.org.uk), the Regulator of Social Housing (https://www.gov.uk/government/organisations/regulator-of-social-housing), and The Tenants Voice category pages on disrepair and complaints. Relevant statutes include the Housing Act 2004 and the Housing and Regeneration Act 2008, which can be accessed via legislation.gov.uk.
Housing Ombudsman activity
The Housing Ombudsman has published 33 decisions involving Homes Plus Limited. Each decision is the regulator's formal determination of a tenant complaint that Homes Plus Limited could not resolve through its own internal complaints process.
Of those decisions, 16 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Homes Plus Limited
If you have raised a complaint with Homes Plus Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.