RSH provider code LH4345 · Non-profit | Registered society
What you need to know about Jigsaw Homes Group Limited
Jigsaw Homes Group Limited is a housing association based in England, operating under the non-profit constitutional form of a registered society. It holds the RSH provider code LH4345 and provides homes across multiple regions in England without specifying the exact number or distribution of its properties.
How Jigsaw Homes Group Limited is regulated
Jigsaw Homes Group Limited is regulated by the Regulator of Social Housing (RSH) under the framework established by the Housing and Regeneration Act 2008. Complaints from tenants are escalated to the independent Housing Ombudsman Service. Which handles disputes when internal resolution processes haven't been successful or effective. Since April 2024, the Consumer Standards guidance has provided a new set of rules that housing associations must adhere to.
What the Housing Ombudsman record shows
The figures are matters of public record published by the regulator: Jigsaw Homes Group Limited has had 47 decisions from the Housing Ombudsman. Of these, two (or about 4%) have been classified as severe maladministration findings, which indicates significant or persistent failings that the housing association did not address properly.
What this means for Jigsaw Homes Group Limited tenants
Tenants in this position should consider starting with the landlord's own complaints process and escalate their issues to the Housing Ombudsman if they remain unresolved after eight weeks. Under Awaab's Law, which came into effect in October 2025, tenants may be entitled to remedial action for damp or mould issues affecting their homes. Additionally, properties must meet the Decent Homes Standard, a set of criteria that ensures reasonable levels of maintenance and space within housing stock.
How to escalate a complaint about Jigsaw Homes Group Limited
Firstly, complain in writing directly to Jigsaw Homes Group Limited with details of your issue. If you don't receive a satisfactory response after eight weeks or upon exhausting the landlord's internal complaints process, you may then request a final decision from them. After this stage is completed and if your concerns remain unresolved, tenants should escalate their complaint to the Housing Ombudsman Service. Jigsaw Homes Group Limited can be accessed without needing legal representation; for general support and advice, consider contacting Citizens Advice or Shelter. For more information, visit the Housing Ombudsman website.
Where to read more
For further reading on the regulatory framework and tenant rights, consult the Housing Ombudsman's website (housing-ombudsman.org.uk), the Regulator of Social Housing's site (gov.uk/regulator-of-social-housing), and relevant legislation such as the Housing Act 2004 and the Housing and Regeneration Act 2008. The Tenants Voice also has category pages on disrepair and complaints that may provide additional insights for tenants facing housing issues.
Housing Ombudsman activity
The Housing Ombudsman has published 49 decisions involving Jigsaw Homes Group Limited. Each decision is the regulator's formal determination of a tenant complaint that Jigsaw Homes Group Limited could not resolve through its own internal complaints process.
Of those decisions, 2 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Jigsaw Homes Group Limited
If you have raised a complaint with Jigsaw Homes Group Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.