RSH provider code 00FN · Local authority | Local authority
What you need to know about Leicester City Council
Leicester City Council is a local authority that operates housing services across multiple regions in England. Leicester City Council provides social housing under the governance of the Regulator of Social Housing (RSH), and its RSH provider code is 00FN.
How Leicester City Council is regulated
Leicester City Council falls under the regulatory oversight of the Regulator of Social Housing. Operating within the framework established by the Housing and Regeneration Act 2008. Complaints can be escalated to the independent Housing Ombudsman Service if they're not resolved through the landlord's internal processes. Since January 1, 2024, social landlords have been required to adhere to new Consumer Standards designed to improve transparency and accountability.
What the Housing Ombudsman record shows
The figures published by the Housing Ombudsman reveal that out of 33 decisions involving Leicester City Council, two (6%) resulted in findings of severe maladministration. Severe maladministration is the regulator's most serious determination, reserved for significant or persistent failings in a landlord's processes and governance.
What this means for Leicester City Council tenants
Tenants experiencing issues with their housing should first contact Leicester City Council directly to resolve complaints through its internal process. If unresolved after 8 weeks, tenants may escalate their concerns to the Housing Ombudsman Service. Under Awaab's Law, since October 2025, tenants are entitled to action for damp and mould issues that meet certain criteria. Additionally, properties must comply with the Decent Homes Standard, which sets out minimum conditions for social housing.
How to escalate a complaint about Leicester City Council
Stage 1: Write to Leicester City Council detailing your issue, following their complaints procedure. Stage 2: Request a final response if you don't receive one within eight weeks or after exhausting internal processes. Stage 3: Escalate the matter to the Housing Ombudsman Service once all landlord remedies have been tried. Leicester City Council is free and doesn't require legal representation. For general support, tenants may consult Citizens Advice or Shelter.
Where to read more
For further information on housing regulations and tenant rights, visit the Housing Ombudsman at https://www.housing-ombudsman.org.uk, the Regulator of Social Housing at https://www.gov.uk/government/organisations/regulator-of-social-housing, and explore The Tenants Voice category pages on disrepair and complaints. Relevant statutes include the Housing Act 2004 and the Housing and Regeneration Act 2008.
Housing Ombudsman activity
The Housing Ombudsman has published 33 decisions involving Leicester City Council. Each decision is the regulator's formal determination of a tenant complaint that Leicester City Council could not resolve through its own internal complaints process.
Of those decisions, 2 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Leicester City Council
If you have raised a complaint with Leicester City Council and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.