RSH provider code 00AC · Local authority | Local authority
What you need to know about London Borough of Barnet
London Borough of Barnet is a local authority housing association responsible for managing social housing in Greater London. It operates under the constitutional form of a local authority and its activities are regulated by the Regulator of Social Housing (RSH). The RSH provider code for London Borough of Barnet is 00AC, but the stock size it manages isn't publicly disclosed.
How London Borough of Barnet is regulated
London Borough of Barnet is regulated under the framework established by the Housing and Regeneration Act 2008. Complaints made against the landlord are escalated to the independent Housing Ombudsman Service if they can't be resolved internally within eight weeks. Since January 1, 2024, the Consumer Standards have been introduced, setting out clear expectations for social housing providers.
What the Housing Ombudsman record shows
The figures published by the Housing Ombudsman show that there are 42 decisions involving London Borough of Barnet. Of these, six (14%) contain findings of severe maladministration-a determination reserved for significant or persistent failings by a landlord. Tenants in this position should consider seeking further support and guidance to understand their rights and options.
What this means for London Borough of Barnet tenants
Tenants experiencing issues with London Borough of Barnet may be entitled to various legal protections. Including the duty under Awaab's Law to address damp and mould since October 2025. Additionally, properties should meet the Decent Homes Standard, which includes having a reasonable standard of repair, space, and energy efficiency. Tenants in this position should consider starting by following London Borough of Barnet's own complaints process. Then escalating unresolved issues to the Housing Ombudsman after eight weeks.
How to escalate a complaint about London Borough of Barnet
The process for escalating a complaint begins with writing to London Borough of Barnet directly. If the issue remains unresolved and tenants have exhausted their landlord's internal process, they may request a final response. After receiving this final response or if eight weeks have elapsed without resolution, tenants can escalate their complaints to the Housing Ombudsman Service. London Borough of Barnet is free and doesn't require legal representation. For general support, Citizens Advice and Shelter offer resources and assistance. More information can be found on the Housing Ombudsman website at https://www.housing-ombudsman.org.uk.
Where to read more
For further details, tenants may refer to the Housing Ombudsman (https://www.housing-ombudsman.org.uk), the Regulator of Social Housing (https://www.gov.uk/government/organisations/regulator-of-social-housing), and The Tenants Voice category pages on disrepair and complaints. Statutes relevant to housing, such as the Housing Act 2004 and the Housing and Regeneration Act 2008, can be accessed through the UK Legislation website at https://www.legislation.gov.uk.
Housing Ombudsman activity
The Housing Ombudsman has published 44 decisions involving London Borough of Barnet. Each decision is the regulator's formal determination of a tenant complaint that London Borough of Barnet could not resolve through its own internal complaints process.
Of those decisions, 6 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about London Borough of Barnet
If you have raised a complaint with London Borough of Barnet and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.