RSH provider code 00AE · Local authority | Local authority
What you need to know about London Borough of Brent
London Borough of Brent is a local authority that provides social housing in England. Its RSH provider code is 00AE, and it operates across multiple regions within the country. As a public body responsible for housing, it plays an important role in providing homes for those who are eligible under various criteria.
How London Borough of Brent is regulated
London Borough of Brent is regulated by the Regulator of Social Housing (RSH) under the Housing and Regeneration Act 2008 framework. Complaints against the landlord can be escalated to the independent Housing Ombudsman Service, which was established in 1993 and became a statutory service in 2004 under the Housing Act 2004. Since April 2024, all social landlords have been required to adhere to new Consumer Standards aimed at improving transparency and accountability.
What the Housing Ombudsman record shows
The figures are matters of public record published by the regulator, showing that out of 29 decisions involving London Borough of Brent, seven (or 24%) contain findings of severe maladministration. Severe maladministration is the most serious determination made by the ombudsman and is reserved for significant or persistent failings in the handling of complaints.
What this means for London Borough of Brent tenants
Tenants experiencing issues with their landlord should consider starting their complaint process through the landlord's internal procedures. As outlined on the official website. If the matter remains unresolved after eight weeks, tenants may escalate their case to the Housing Ombudsman Service. Tenants in this position should also be aware that Awaab's Law. Which came into effect in October 2025, requires landlords to address damp and mould issues promptly. Additionally, properties must meet the Decent Homes Standard, which ensures homes are structurally sound, reasonably modern, and have adequate heating.
How to escalate a complaint about London Borough of Brent
To escalate a complaint effectively, tenants should first write to London Borough of Brent with their concerns. After submitting an initial complaint, tenants may request a final response from the landlord after they have exhausted internal processes or if eight weeks have elapsed without resolution. The Housing Ombudsman Service can then be contacted for further review; this service is free and doesn't require legal representation. For general support and advice, Citizens Advice and Shelter are recommended resources. More information on the ombudsman process can be found at https://www.housing-ombudsman.org.uk.
Where to read more
For further reading on housing regulations and tenant rights, visit the Housing Ombudsman's website (https://www.housing-ombudsman.org.uk), the Regulator of Social Housing (https://www.gov.uk/government/organisations/regulator-of-social-housing), and The Tenants Voice's category pages on disrepair and complaints. Statutory guidance can also be found in the Housing Act 2004 and the Housing and Regeneration Act 2008 (https://www.legislation.gov.uk).
Housing Ombudsman activity
The Housing Ombudsman has published 29 decisions involving London Borough of Brent. Each decision is the regulator's formal determination of a tenant complaint that London Borough of Brent could not resolve through its own internal complaints process.
Of those decisions, 7 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about London Borough of Brent
If you have raised a complaint with London Borough of Brent and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.