London Borough of Camden Council

RSH provider code 00AG · Local authority | Local authority

What you need to know about London Borough of Camden Council

London Borough of Camden Council is a local authority that provides housing services in England. The council operates under the RSH provider code 00AG and oversees a stock size that's not publicly disclosed, though it serves residents across multiple regions within the country.

How London Borough of Camden Council is regulated

London Borough of Camden Council falls under the regulatory oversight of the Regulator of Social Housing (RSH) as established by the Housing and Regeneration Act 2008. Any complaints against the council are escalated to the Housing Ombudsman Service for independent review. The Consumer Standards, introduced in April 2024, further outline expectations for how social landlords should treat their tenants.

What the Housing Ombudsman record shows

The figures published by the Housing Ombudsman show that there have been 59 decisions involving London Borough of Camden Council, with 10 of these cases (17%) concluding in findings of severe maladministration. Severe maladministration is reserved for the most serious determinations of significant or persistent failings by social landlords. These figures are matters of public record published by the regulator and reflect the level of scrutiny and issues identified through this process.

What this means for London Borough of Camden Council tenants

Tenants in this position should consider initiating complaints directly with London Borough of Camden Council if they experience any housing-related issues, starting with the landlord's own internal complaints procedure. If unresolved after 8 weeks or following a final response from the council, tenants may escalate their concerns to the Housing Ombudsman Service. Since October 2025, Awaab's Law provides specific obligations for addressing damp and mould issues. Additionally, properties should meet the Decent Homes Standard, which sets out criteria for the quality of social housing in England.

How to escalate a complaint about London Borough of Camden Council

Tenants wishing to escalate their complaints should first write to London Borough of Camden Council detailing their concerns. After 8 weeks or upon receipt of a final response from the council, tenants may proceed to file a complaint with the Housing Ombudsman Service for further review. London Borough of Camden Council is free and doesn't require legal representation. For general support on housing issues, residents can consult Citizens Advice and Shelter. The official website for the Housing Ombudsman is https://www.housing-ombudsman.org.uk.

Where to read more

For additional information, visit:

Housing Ombudsman activity

The Housing Ombudsman has published 62 decisions involving London Borough of Camden Council. Each decision is the regulator's formal determination of a tenant complaint that London Borough of Camden Council could not resolve through its own internal complaints process.

Of those decisions, 11 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.

Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.

Make a complaint about London Borough of Camden Council

If you have raised a complaint with London Borough of Camden Council and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.