RSH provider code 00AH · Local authority | Local authority
What you need to know about London Borough of Croydon
London Borough of Croydon is a local authority housing association that provides social and affordable homes across England. It operates under the RSH provider code 00AH. Focusing on delivering housing services within its primary region but also extending support beyond it. As a local authority, Croydon plays a significant role in addressing housing needs and maintaining property standards.
How London Borough of Croydon is regulated
London Borough of Croydon falls under the regulatory oversight of the Regulator of Social Housing (RSH) as mandated by the Housing and Regeneration Act 2008. Complaints against the landlord are escalated to the independent Housing Ombudsman Service, which handles disputes impartially according to established consumer standards introduced in 2024. Tenants should familiarise themselves with these standards when lodging complaints or seeking redress.
What the Housing Ombudsman record shows
The Housing Ombudsman has published 48 decisions involving London Borough of Croydon. 24 (50%) of which include findings of severe maladministration. Severe maladministration is the regulator's most serious determination. Indicating significant or persistent failings in landlord operations that have a detrimental impact on tenants. These figures are matters of public record published by the Housing Ombudsman and reflect the level of scrutiny and issues identified over time.
What this means for London Borough of Croydon tenants
Tenants in this position should consider following their local authority's complaints process thoroughly. Starting with lodging a formal complaint directly to London Borough of Croydon. If unresolved after eight weeks, they may escalate their case to the Housing Ombudsman Service. Awaab's Law has been in effect since October 2025. Entitling tenants to swift action on damp and mould issues from landlords. Additionally, homes should meet the Decent Homes Standard, which includes structural condition, thermal performance, internal space, and safety criteria.
How to escalate a complaint about London Borough of Croydon
To escalate a complaint, start by submitting it in writing to London Borough of Croydon. If you don't receive a satisfactory resolution within eight weeks or after requesting a final response from the landlord, you may proceed to the Housing Ombudsman Service. London Borough of Croydon is free and doesn't require legal representation; tenants can access support through Citizens Advice or Shelter if needed. Visit https://www.housing-ombudsman.org.uk for more details on how to initiate this process.
Where to read more
For further information, consult the Housing Ombudsman at https://www.housing-ombudsman.org.uk and the Regulator of Social Housing at https://www.gov.uk/government/organisations/regulator-of-social-housing. The Tenants Voice category pages on disrepair and complaints also provide valuable resources for tenants seeking to understand their rights better. Additionally, statutory guidance can be found in the Housing Act 2004 and the Housing and Regeneration Act 2008 via https://www.legislation.gov.uk.
Housing Ombudsman activity
The Housing Ombudsman has published 49 decisions involving London Borough of Croydon. Each decision is the regulator's formal determination of a tenant complaint that London Borough of Croydon could not resolve through its own internal complaints process.
Of those decisions, 24 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about London Borough of Croydon
If you have raised a complaint with London Borough of Croydon and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.