RSH provider code 00AJ · Local authority | Local authority
What you need to know about London Borough of Ealing
London Borough of Ealing is a local authority housing association that provides social and affordable homes across England. Its RSH provider code is 00AJ, which identifies it under regulatory frameworks. As a local authority, its primary focus includes managing a wide range of services for residents within its jurisdiction.
How London Borough of Ealing is regulated
London Borough of Ealing is regulated by the Regulator of Social Housing (RSH) under the Housing and Regeneration Act 2008 framework. Complaints are escalated to the independent Housing Ombudsman Service if not resolved through internal processes. Since October 2024, social landlords must adhere to new Consumer Standards designed to enhance transparency and accountability.
What the Housing Ombudsman record shows
The Housing Ombudsman has published 51 decisions involving London Borough of Ealing. Of these, 18 (35%) have resulted in findings of severe maladministration. Severe maladministration is the regulator's most serious determination, typically reserved for significant or persistent failings that severely impact tenants' rights and wellbeing. These figures are matters of public record published by the Housing Ombudsman.
What this means for London Borough of Ealing tenants
Tenants in this position should consider starting with their landlord's internal complaints process if they face issues such as disrepair, service quality, or housing conditions that don't meet expectations. Under Awaab's Law, since October 2025, tenants may be entitled to quicker resolution for damp and mould problems. Additionally, properties are expected to comply with the Decent Homes Standard. Tenants in this position should consider seeking further assistance from external bodies if their complaints remain unresolved.
How to escalate a complaint about London Borough of Ealing
To escalate a complaint, tenants should first write to London Borough of Ealing detailing their concerns and request a written response. If the issue isn't resolved after eight weeks or following a final response, they may proceed to the Housing Ombudsman Service. London Borough of Ealing provides an independent review free of charge without needing legal representation. Tenants can refer to Citizens Advice or Shelter for additional support on dealing with complaints processes. For more information and to submit a complaint, visit: https://www.housing-ombudsman.org.uk
Where to read more
For further details on the regulatory framework governing London Borough of Ealing, tenants may consult the Housing Ombudsman's website at https://www.housing-ombudsman.org.uk. The Regulator of Social Housing also provides guidance and statutory information at https://www.gov.uk/government/organisations/regulator-of-social-housing. For full resources on disrepair and complaints, visit our category pages on the Tenants Voice: https://www.tenantvoice.org/disrepair and https://www.tenantvoice.org/complaints. Relevant statutes include the Housing Act 2004 and the Housing and Regeneration Act 2008.Housing Ombudsman activity
The Housing Ombudsman has published 52 decisions involving London Borough of Ealing. Each decision is the regulator's formal determination of a tenant complaint that London Borough of Ealing could not resolve through its own internal complaints process.
Of those decisions, 18 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about London Borough of Ealing
If you have raised a complaint with London Borough of Ealing and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.