RSH provider code 00AM · Local authority | Local authority
What you need to know about London Borough of Hackney
London Borough of Hackney is a local authority housing association that operates in England, providing social homes to tenants. As a landlord under the Housing and Regeneration Act 2008 framework, it manages a stock size not disclosed publicly but serves a significant regional population with its social housing services.
How London Borough of Hackney is regulated
London Borough of Hackney is regulated by the Regulator of Social Housing (RSH) as required under the Housing and Regeneration Act 2008. Complaints against the landlord are escalated to the Housing Ombudsman Service, which became operational in July 2019 with updated Consumer Standards introduced in 2024. This framework ensures tenants have avenues for resolving disputes through a transparent process.
What the Housing Ombudsman record shows
The Housing Ombudsman has published 129 decisions involving London Borough of Hackney, with 31 (24%) containing findings of severe maladministration. Severe maladministration is the most serious determination made by the regulator, reserved for significant or persistent failings in handling complaints or breaches of legal duty. The figures are matters of public record published by the Housing Ombudsman.
What this means for London Borough of Hackney tenants
Tenants in this position should consider starting their complaint with London Borough of Hackney's internal process and escalating it to the Housing Ombudsman after 8 weeks if unresolved. Awaab's Law, effective since October 2025, obligates landlords to address damp and mould issues promptly. Tenants may also be entitled to a Decent Homes Standard assessment for their property conditions. Hedging language: "tenants in this position should consider" and "may be entitled."
How to escalate a complaint about London Borough of Hackney
To escalate a complaint, tenants should first write to London Borough of Hackney detailing the issue and requesting a resolution. After receiving the final response or if 8 weeks have passed without resolution, tenants can submit their case to the Housing Ombudsman for review. London Borough of Hackney is free and doesn't require legal representation. Tenants seeking additional support may consult Citizens Advice or Shelter. The Housing Ombudsman URL: https://www.housing-ombudsman.org.uk
Where to read more
For further information, visit the Housing Ombudsman website at https://www.housing-ombudsman.org.uk and the Regulator of Social Housing site at https://www.gov.uk/government/organisations/regulator-of-social-housing. The Tenants Voice category pages on disrepair and complaints provide additional resources, as well as relevant statutes such as the Housing Act 2004 and the Housing and Regeneration Act 2008 (https://www.legislation.gov.uk).Housing Ombudsman activity
The Housing Ombudsman has published 131 decisions involving London Borough of Hackney. Each decision is the regulator's formal determination of a tenant complaint that London Borough of Hackney could not resolve through its own internal complaints process.
Of those decisions, 32 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about London Borough of Hackney
If you have raised a complaint with London Borough of Hackney and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.