RSH provider code 00AN · Local authority | Local authority
What you need to know about London Borough of Hammersmith and Fulham
London Borough of Hammersmith and Fulham is a local authority housing association operating in England. London Borough of Hammersmith and Fulham has a provider code of 00AN under the Regulator of Social Housing (RSH) framework, which regulates social landlords like it across the UK.
How London Borough of Hammersmith and Fulham is regulated
London Borough of Hammersmith and Fulham is regulated by the Regulator of Social Housing (RSH) under the Housing and Regeneration Act 2008. Complaints can be escalated to the Housing Ombudsman Service if not resolved internally. Since April 2024, social landlords like London Borough of Hammersmith and Fulham must adhere to new Consumer Standards designed to improve tenant experience.
What the Housing Ombudsman record shows
The figures published by the Housing Ombudsman show that out of 43 decisions involving London Borough of Hammersmith and Fulham, seven (16%) contain findings of severe maladministration. Severe maladministration is the regulator's most serious determination, reserved for significant or persistent failures in service delivery.
What this means for London Borough of Hammersmith and Fulham tenants
Tenants in this position should consider starting their complaint with the landlord's own complaints process. If unresolved after 8 weeks, they may escalate to the Housing Ombudsman. Awaab's Law requires landlords to take action on damp or mould issues since October 2025. Tenants may also be entitled to improvements under the Decent Homes Standard. Seeking legal advice from Citizens Advice can provide additional support.
How to escalate a complaint about London Borough of Hammersmith and Fulham
To escalate a complaint, tenants should first complain in writing to London Borough of Hammersmith and Fulham directly. If not resolved after 8 weeks or upon receiving the final response, tenants may approach the Housing Ombudsman for free without needing legal representation. The Housing Ombudsman can be contacted at https://www.housing-ombudsman.org.uk.
Where to read more
For further information on housing complaints and regulations, visit the Housing Ombudsman (https://www.housing-ombudsman.org.uk), Regulator of Social Housing (https://www.gov.uk/government/organisations/regulator-of-social-housing), or The Tenants Voice category pages on disrepair and complaints. Statutory guidance can be found in the Housing Act 2004 and the Housing and Regeneration Act 2008.
Housing Ombudsman activity
The Housing Ombudsman has published 48 decisions involving London Borough of Hammersmith and Fulham. Each decision is the regulator's formal determination of a tenant complaint that London Borough of Hammersmith and Fulham could not resolve through its own internal complaints process.
Of those decisions, 7 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about London Borough of Hammersmith and Fulham
If you have raised a complaint with London Borough of Hammersmith and Fulham and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.