RSH provider code 00AS · Hillingdon · Local authority | Local authority
What you need to know about London Borough of Hillingdon
London Borough of Hillingdon is a local authority housing association in England, identified by its RSH provider code 00AS. It operates across multiple regions but focuses primarily on providing homes within the Greater London area.
How London Borough of Hillingdon is regulated
London Borough of Hillingdon is regulated under the Housing and Regeneration Act 2008 framework, which sets out rules for social housing providers to ensure they meet high standards in service delivery. Complaints are escalated through an internal process first, followed by referral to the independent Housing Ombudsman Service if unresolved after eight weeks or when a final response is requested but not received. Since October 2024, new Consumer Standards have been introduced, aiming to improve transparency and accountability for tenants.
What the Housing Ombudsman record shows
The figures published by the Housing Ombudsman show that there are 38 decisions involving London Borough of Hillingdon. Notably, none of these findings involve severe maladministration, which is the regulator's most serious determination reserved for significant or persistent failings in compliance with legal and regulatory requirements.
What this means for London Borough of Hillingdon tenants
Tenants should consider starting their complaints within the landlord's internal process as outlined by Awaab's Law since October 2025. Which mandates landlords to act promptly on damp and mould issues. If unresolved after eight weeks or a final response isn't received. Tenants may escalate their concerns to the Housing Ombudsman Service for further investigation. Tenants in this position should also be aware of the Decent Homes Standard. Which requires social housing to meet basic quality standards.
How to escalate a complaint about London Borough of Hillingdon
To escalate a complaint effectively, start by writing to London Borough of Hillingdon directly and clearly stating your issue. After receiving an initial response, request a final decision from the landlord. If this process is exhausted or eight weeks have passed without resolution, tenants may then contact the Housing Ombudsman Service for free independent review. There's no need to hire a solicitor; general advice can be sought through Citizens Advice and Shelter. Visit https://www.housing-ombudsman.org.uk for guidance on lodging an ombudsman complaint.
Where to read more
For further information, visit the Housing Ombudsman at https://www.housing-ombudsman.org.uk and the Regulator of Social Housing at https://www.gov.uk/government/organisations/regulator-of-social-housing. The Tenants Voice category pages on disrepair and complaints also offer full guidance (https://thetenantsvoice.com/category/disrepair/, https://thetenantsvoice.com/category/complaints/). Additionally, the relevant statutes include the Housing Act 2004 and the Housing and Regeneration Act 2008.
How many homes London Borough of Hillingdon owns, and where
- Social homes owned: 10,019
- Provider size: LARP
- Local authority areas with homes: 1
- Designation: Local authority
- Corporate form: Local authority
- Registered with the regulator since: 2010
Where London Borough of Hillingdon has the most homes
Figures are published by the Regulator of Social Housing in its social housing stock and rents statistics for 2024 to 2025, and its register of providers.
Housing Ombudsman activity
The Housing Ombudsman has published 39 decisions involving London Borough of Hillingdon. Each decision is the regulator's formal determination of a tenant complaint that London Borough of Hillingdon could not resolve through its own internal complaints process.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about London Borough of Hillingdon
If you have raised a complaint with London Borough of Hillingdon and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.