RSH provider code 00AT · Local authority | Local authority
What you need to know about London Borough of Hounslow
London Borough of Hounslow is a local authority that provides housing services in England. The Housing Ombudsman has published 45 decisions involving this landlord, indicating past complaints and regulatory scrutiny. As a local authority, it operates under the RSH provider code 00AT, focusing on delivering social housing across multiple regions.
How London Borough of Hounslow is regulated
London Borough of Hounslow is regulated by the Regulator of Social Housing (RSH) under the framework set out in the Housing and Regeneration Act 2008. Residents with complaints can escalate them to the Housing Ombudsman Service after exhausting the landlord's internal complaint process or if an issue remains unresolved for eight weeks. Since October 2024, landlords are also subject to new Consumer Standards designed to improve service quality and transparency.
What the Housing Ombudsman record shows
The published record from the Housing Ombudsman indicates that out of 45 decisions involving London Borough of Hounslow, five (11%) have been found to involve severe maladministration. Severe maladministration is the regulator's most serious determination and signifies significant or persistent failings in a landlord's processes or decision-making. These findings highlight areas where the local authority has struggled with meeting regulatory standards.
What this means for London Borough of Hounslow tenants
Tenants facing issues such as disrepair or maintenance should first raise their concerns directly with London Borough of Hounslow according to its complaints process. If an issue remains unresolved after eight weeks, they may escalate it to the Housing Ombudsman. Since October 2025, Awaab's Law has given tenants rights regarding damp and mould remediation under specific conditions. Tenants in this position should consider whether their housing meets the Decent Homes Standard as well.
How to escalate a complaint about London Borough of Hounslow
To escalate a complaint, begin by submitting it in writing directly to London Borough of Hounslow. After receiving a final response or if eight weeks have passed without resolution. Tenants may then approach the Housing Ombudsman for further investigation. London Borough of Hounslow is free and doesn't require legal representation; however. Citizens Advice and Shelter can provide general support and guidance throughout the process.
Where to read more
For additional information on housing regulation and tenant rights, visit:
- The Housing Ombudsman website:
- The Regulator of Social Housing's official site:
- Legislation details relevant to social housing can be found at the UK legislation database:
Housing Ombudsman activity
The Housing Ombudsman has published 46 decisions involving London Borough of Hounslow. Each decision is the regulator's formal determination of a tenant complaint that London Borough of Hounslow could not resolve through its own internal complaints process.
Of those decisions, 5 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about London Borough of Hounslow
If you have raised a complaint with London Borough of Hounslow and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.