RSH provider code 00AY · Local authority | Local authority
What you need to know about London Borough of Lambeth
London Borough of Lambeth is a local authority housing association that operates across England. The Housing Ombudsman has published 104 decisions involving this landlord, and its RSH provider code is 00AY.
How London Borough of Lambeth is regulated
London Borough of Lambeth is regulated by the Regulator of Social Housing under the framework established by the Housing and Regeneration Act 2008. Complaints can be escalated to the Housing Ombudsman Service, which handles disputes after landlords fail to resolve issues internally. Since October 2024, social housing providers must adhere to new Consumer Standards that aim to improve transparency and accountability.
What the Housing Ombudsman record shows
The figures are matters of public record published by the regulator, showing that 104 decisions involve London Borough of Lambeth. Of these, 51 (49%) contain findings of severe maladministration. Severe maladministration is the most serious determination made by the Housing Ombudsman and indicates significant or persistent failures in a landlord's handling of complaints.
What this means for London Borough of Lambeth tenants
Tenants in this position should consider reporting issues through their landlord's own complaint process first, then escalating to the Housing Ombudsman after eight weeks if unresolved. Awaab's Law came into effect in October 2025, obliging landlords to address damp and mould effectively. Tenants may be entitled to repairs under the Decent Homes Standard, which requires properties to meet basic quality standards.
How to escalate a complaint about London Borough of Lambeth
Stage 1: Complain in writing directly to London Borough of Lambeth. Stage 2: Request a final response from the landlord after their internal process is exhausted (or if eight weeks have passed without resolution). Stage 3: Escalate your case to the Housing Ombudsman, who provides a free service and doesn't require legal representation. For general support, tenants may contact Citizens Advice or Shelter.
Where to read more
For further information on regulation and tenant rights, visit:
- Housing Ombudsman
- Regulator of Social Housing
- The Tenants Voice category pages on disrepair and complaints
- Statutes: Housing Act 2004 and Housing and Regeneration Act 2008
Housing Ombudsman activity
The Housing Ombudsman has published 113 decisions involving London Borough of Lambeth. Each decision is the regulator's formal determination of a tenant complaint that London Borough of Lambeth could not resolve through its own internal complaints process.
Of those decisions, 54 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about London Borough of Lambeth
If you have raised a complaint with London Borough of Lambeth and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.