RSH provider code 00AZ · Local authority | Local authority
What you need to know about London Borough of Lewisham
London Borough of Lewisham is a local authority that operates as a social landlord in England, providing housing services primarily within its own borough but also extending support beyond it. The Housing Ombudsman refers to the organisation with the provider code 00AZ.
How London Borough of Lewisham is regulated
London Borough of Lewisham falls under the regulatory oversight of the Regulator of Social Housing (RSH), which operates within the framework established by the Housing and Regeneration Act 2008. This act sets out standards for social landlords to ensure they meet their responsibilities towards tenants. If a tenant encounters issues with London Borough of Lewisham, complaints can be escalated to the Housing Ombudsman Service. London Borough of Lewisham offers an independent resolution process if problems aren't resolved internally within eight weeks. Additionally, since 2024, the RSH has introduced Consumer Standards aimed at enhancing transparency and accountability for social landlords.What the Housing Ombudsman record shows
The figures from the Housing Ombudsman's records indicate that there have been 53 decisions involving London Borough of Lewisham. Of these decisions, 11 (21%) contain findings of severe maladministration, which is the regulator's most serious determination reserved for significant or persistent failings in service provision. These findings are matters of public record published by the regulator and highlight areas where the landlord may have fallen short of expected standards.What this means for London Borough of Lewisham tenants
Tenants experiencing issues with their housing provider should start by lodging a complaint through London Borough of Lewisham's own complaints process. If unresolved after eight weeks, tenants may escalate their concerns to the Housing Ombudsman Service. Awaab's Law, effective since October 2025, mandates that landlords must address damp and mould issues promptly to ensure decent living conditions. Tenants in this position should consider seeking legal advice or support if necessary, as they may be entitled to remedies under the Decent Homes Standard.How to escalate a complaint about London Borough of Lewisham
To escalate a complaint effectively, tenants should first write to London Borough of Lewisham detailing their concerns and requesting a response. After receiving a final decision from the landlord or if eight weeks have elapsed without resolution, tenants can then submit their case to the Housing Ombudsman Service for independent review. London Borough of Lewisham is free and doesn't require legal representation. For additional support, tenants may contact Citizens Advice or Shelter.Where to read more
For further information on tenant rights and landlord responsibilities, visit the websites of the Housing Ombudsman, the Regulator of Social Housing, and review relevant legislation such as the Housing Act 2004 and the Housing and Regeneration Act 2008.Housing Ombudsman activity
The Housing Ombudsman has published 54 decisions involving London Borough of Lewisham. Each decision is the regulator's formal determination of a tenant complaint that London Borough of Lewisham could not resolve through its own internal complaints process.
Of those decisions, 11 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about London Borough of Lewisham
If you have raised a complaint with London Borough of Lewisham and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.