RSH provider code L4517 · Non-profit | Registered society
What you need to know about London & Quadrant Housing Trust
London & Quadrant Housing Trust is a non-profit registered society that provides housing across England. With the RSH provider code L4517, it serves tenants in various regions without specifying stock size. The trust operates under the Regulator of Social Housing (RSH) framework and adheres to its regulatory guidelines.
How London & Quadrant Housing Trust is regulated
London & Quadrant Housing Trust is regulated by the RSH under the Housing and Regeneration Act 2008, which sets standards for social housing providers. Complaints can be escalated through the Housing Ombudsman Service if unresolved internally. Since 1 April 2024, landlords must comply with new Consumer Standards designed to enhance tenant rights.
What the Housing Ombudsman record shows
The figures are matters of public record published by the regulator: there have been 968 decisions involving London & Quadrant Housing Trust, and out of these, 289 (30%) have found severe maladministration. Severe maladministration is the most serious determination made by the Ombudsman, typically reserved for significant or persistent failings in handling complaints.
What this means for London & Quadrant Housing Trust tenants
Tenants in this position should consider following their landlord's internal complaints process first and escalating to the Housing Ombudsman after 8 weeks if unresolved. Since October 2025, landlords may be legally required under Awaab's Law to address damp and mould issues promptly. Additionally, properties must meet the Decent Homes Standard. Tenants may also seek further advice from organisations like Citizens Advice or Shelter.
How to escalate a complaint about London & Quadrant Housing Trust
To escalate a complaint, tenants should first write to London & Quadrant Housing Trust outlining their concerns clearly and concisely. After receiving the final response from the landlord, they can request an independent review by contacting the Housing Ombudsman if 8 weeks have elapsed since the initial complaint or if the issue remains unresolved. London & Quadrant Housing Trust is free of charge and doesn't require a solicitor. For general support, tenants may consult Citizens Advice or Shelter.
Where to read more
For further information on tenant rights and housing regulations, visit:
Housing Ombudsman activity
The Housing Ombudsman has published 987 decisions involving London & Quadrant Housing Trust. Each decision is the regulator's formal determination of a tenant complaint that London & Quadrant Housing Trust could not resolve through its own internal complaints process.
Of those decisions, 295 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about London & Quadrant Housing Trust
If you have raised a complaint with London & Quadrant Housing Trust and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.